Description

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company.

What You’ll Do

• Handle inbound customer calls with professionalism and efficiency
• Guide customers through the initial claims process with clarity and empathy
• Accurately enter and maintain confidential customer data
• Resolve routine inquiries while escalating complex issues appropriately
• Meet quality, accuracy, and productivity expectations

Requirements

  What We’re Looking For 

• Fluency in Spanish and English (verbal and written)
• 1+ year of customer service, call center, or collections experience preferred
• Strong attention to detail and data accuracy
• Clear, confident phone communication skills
• Ability to manage multiple systems and tasks simultaneously
• Typing speed of at least 30 WPM
• Consistent attendance and reliability
• High school diploma or equivalent (insurance experience a plus)

We value candidates who demonstrate professionalism, composure under pressure, and a strong work ethic.   

Compensation & Benefits: 

• Hourly Pay: $20–$24 per hour (based on experience) 
• 401(k): Up to 6% company match 
• Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services 
• Paid Time Off: Company-provided PTO available for vacation, personal, or illness in accordance with applicable Illinois law 
• Personal Days: Separate personal days for sickness, family needs,  appointments or personal matters 
• Paid Holidays: At least 6 company-observed holidays 
• Professional Development: Paid training and opportunities for advancement 
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions 
• Growth/Stability: 13+ consecutive years of profitability, confirmed by A+ rating by A.M. Best and BBB 
• Schedule: Monday-Friday 8:00am-5:00pm, plus rotating Saturdays