Customer Service Agent (Boston Logan International Airport)

SIXT

Posted 2 months ago

Full Time

Boston, Massachusetts

In Person

Smart Summary

Responsibilities

You will greet customers upon arrival, manage vehicle inspections, and ensure a smooth rental experience by addressing customer feedback and rental charges. Additionally, you will be responsible for identifying and tagging vehicles for maintenance and ensuring they are moved to the correct locations.

Qualifications

You have a high school diploma or GED and at least one year of customer service experience. You possess basic computer navigation skills and are familiar with Microsoft Office applications. You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship.

Must Have Skills for ATS

Microsoft Office

Job Description

Company Description

    Job Description

    Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $22.50 

    YOUR ROLE AT SIXT

    • You welcome all customers upon arrival and gather feedback to improve their future rental experience
    • You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
    • You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
    • You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
    • You work in various weather conditions and are willing to take on additional tasks to support business needs

    YOUR SKILLS MATTER

    • Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
    • Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
    • Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
    • Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
    • Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

    WHAT WE OFFER

    • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
    • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
    • Bonus Plan Take advantage of a bonus plan based on performance
    • Employee Assistance Program Access support whenever needed through our Employee Assistance Program
    • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
    • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

    Additional Information

    About us:

    We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

  • Department: Branches & Operations
  • Legal Entity: Sixt Rent a Car, LLC.
  • SIXT

    Sixt SE with its registered office in Pullach near Munich, is a leading international provider of high-quality mobility services. With its products SIXT rent, SIXT share, SIXT ride and SIXT+ the company offers a uniquely integrated premium mobility service across the fields of vehicle and commercial vehicle rental, car sharing, ride hailing and car subscriptions. The products can be booked, among others, through the SIXT App, which also contains the services of its renowned mobility partners. SIXT has a presence in more than 100 countries around the globe. The company offers its customers experiences that inspire and exceed their expectations – through a lived culture of innovation, a consistent premium offering in terms of fleet and service, and an attractive price-performance ratio. In 2024, SIXT achieved consolidated earnings before taxes of EUR 335.2 million and a significant increase in consolidated revenue to reach for the first time EUR 4.00 billion.
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