Company Description

AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety.

Job Description

As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals:

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned

Qualifications

• High school diploma or GED required
• 1-3 years call-center, collections and cash application experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft Great Plains and Salesforce software preferred

Additional Information

Employee must be able to successfully handle the physical demands of this position, which include the following:

• Hours of operation are typically 8 a.m. - 5 p.m., M-F
• 45-hour work week
• Travel required
• Primarily sedentary or working at a desk
• Occasionally lift and move 10-25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms

The salary range for this position is $55K - $65K + Bonus Potential and Health Benefits

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.