Client Services
A
ARIZONA BEHAVIORAL COUNSELING AND EDUCATION INC
A
Client Services
ARIZONA BEHAVIORAL COUNSELING AND EDUCATION INC
Posted 2 months ago
Full Time
Phoenix, Arizona
In Person
Smart Summary
Responsibilities
The employee will serve as the primary point of contact for clients, managing appointments and therapist calendars. They are also responsible for maintaining accurate client records and providing support regarding billing and treatment inquiries.
Qualifications
You will be the first point of contact for referred clients, providing compassionate and efficient assistance throughout their treatment journey. You will answer incoming phone calls, schedule client appointments, and manage therapist calendars. You will also provide ongoing support to clients regarding attendance, treatment questions, and billing inquiries.
Must Have Skills for ATS
EHR
customer service
Job Description
- Answer incoming phone calls and address client inquiries with professionalism and empathy.
- Schedule client appointments and manage therapist calendars.
- Provide ongoing support to clients regarding attendance, treatment questions, and billing inquiries.
- Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments.
- Generate reports to track client progress and ensure efficient service delivery.
- Maintain accurate client records and ensure confidentiality.
- Provide excellent customer service and foster a supportive environment for clients.
- Excellent communication and interpersonal skills.
- Strong time management and organizational abilities.
- Demonstrated commitment to providing exceptional customer service.
- Passion for helping individuals improve their well-being.
- Basic computer skills and the ability to learn new software.
M-F 8-5 hours available
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