Order Entry Associate / Customer Service Representative

Job Description

Nassau Candy is a leading importer, manufacturer, and distributor serving customers across confectionery, gourmet foods, promotional products, and apparel. With decades of experience and a national footprint, we are known for speed, quality, and delivering the right product at the right time.

We are currently seeking an Order Management Associate to join our team in Ronkonkoma, NY. This is a full-time, in-office position that plays a critical role in supporting customers and internal teams by ensuring orders are entered accurately, processed efficiently, and communicated clearly through completion.

Primary Purpose

The Order Entry Associate / Customer Service Representative serves as a central point of coordination between customers, Sales, Production, and Shipping teams. This role is responsible for accurate order entry, proactive communication, and issue resolution to ensure timely and successful order fulfillment.

Essential Functions

Order Entry & Order Management

Accurately enter customer orders into internal systems and verify all order details
Track orders from entry through shipment to ensure on-time delivery
Identify potential issues related to inventory, ship dates, or special instructions and collaborate with internal teams to resolve

Customer Support & Communication

Serve as a primary point of contact for customer inquiries and requests
Provide timely order status updates and manage customer expectations
Troubleshoot discrepancies and resolve service-related issues in a professional and efficient manner

Operational & Administrative Support

Maintain a high level of accuracy in a fast-paced, deadline-driven environment
Support data integrity, documentation, and order-related follow-ups
Assist internal teams to ensure orders move smoothly through the fulfillment process

Minimum Requirements

Minimum of one (1) year of experience in order entry, customer service, or a related support role
Strong attention to detail with excellent organizational skills
Effective written and verbal communication skills
Proficiency in Microsoft Office, including Outlook, Excel, and Word
Ability to multitask and prioritize in a fast-paced environment
Positive, team-oriented attitude with a strong sense of urgency
Experience in promotional products or distribution environments is a plus

Compensation & Benefits

Competitive compensation with annual performance reviews
Paid vacation, PTO, and holidays
Comprehensive benefits package including Medical, Dental, Vision, AFLAC, and Pet Insurance
Employee discounts on Nassau Candy products
Fast-paced work environment with opportunities for growth and development

Location & Schedule

This is a full-time, in-office position based in Ronkonkoma, NY. On-site collaboration is essential to the success of this role.

If you are detail-oriented, customer-focused, and thrive in a fast-moving operational environment, this is an excellent opportunity to join a growing and established organization.

Nassau Candy is an Equal Opportunity Employer.

Nassau Candy is one of North America's largest and most respected wholesale candy distributors, fine food suppliers, and private label manufacturers. With a legacy dating back to 1920, we have grown into a full-service B2B supplier offering an expansive selection of bulk candy, bulk chocolate, gourmet foods, novelties, and more to candy stores, retailers, specialty shops, concessionaires, and hospitality groups. We carry a vast catalog of top-selling national brands including Hershey’s, Jelly Belly, M&M’s, Haribo, NERDs, and Godiva, alongside exclusive in-house offerings such as Clever Candy and Nancy Adams. Our portfolio spans novelty candy, nostalgic treats, seasonal sweets such as Valentine’s Day, Halloween Candy, Christmas treats, and both bulk and packaged chocolate. We also offer healthy snack alternatives including trail mixes, nuts, gluten-free, and organic products. Beyond candy, Nassau Candy distributes a growing selection of gourmet food products, beverages, refrigerated items, personal care goods, household care products, souvenirs, and children’s and adult novelties. This makes us not only a leader in confectionery but also a versatile distributor across multiple product categories to better serve our diverse clients. As a vertically integrated company, Nassau Candy offers in-house product development, manufacturing, custom packaging, and private label programs. This allows businesses to tailor inventory and create differentiated assortments with ease, bringing their vision to reality. With strategically located distribution centers and a deep commitment to quality, Nassau Candy ensures fast and reliable delivery along with personalized service to support your business growth. From bulk bins to custom gift sets, from nostalgic favorites to trending new products, Nassau Candy is your trusted partner in sweetening retail success.

Order Management Associate