• Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance.
• Provide end-users with necessary steps to recognize, isolate, and resolve the problem as appropriate.
• Engage in research and troubleshooting to resolve technical issues.
• Determine the most effective manner to resolve technical issues.
• Resolve basic end-user problems and escalate, as appropriate.
• Use ticket tracking system (TrackIt) to document problems and their solutions.
• Ensure users are assigned appropriate resources.
• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
• Perform, schedule and monitor system alerts, work queues, backups and recovery activities.
• Apply security best practices.
• Gather and record asset inventory and software license information.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Stay current on personal computer and peripheral equipment changes and trends

• High School Diploma or equivalent.
• At least one (1) year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

• One (1) year of customer support experience.
• Working knowledge of office automation products and databases.
• Availability to work occasionally outside of normal shifts (e.g., 8am to 5pm).
• Proficiency with software applications and various operating systems and devices.
• Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., the Microsoft Office Suite), Internet browsers, websites and e-mail systems

• Associates degree in computer science, information systems or a

• related field.

• Experience in network troubleshooting, administration, and providing

• help desk support.

• A+, Network+, or Security+ certification

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.