Account Services Specialist

Yessio LLC

Posted 2 months ago

Full Time

Santa Clara, Utah

Remote OK

Smart Summary

Responsibilities

The Account Services Specialist handles inbound and outbound calls to assist customers with inquiries, account verification, and payment processing. They are responsible for maintaining accurate records and delivering high-quality service to ensure customer satisfaction.

Qualifications

You have a high school diploma or equivalent and are fluent in English with strong communication skills. You are computer savvy, possess a cheerful attitude, and can utilize basic mathematical skills to handle customer inquiries, verify information, process payments, and set up accounts.

Must Have Skills for ATS

English communication

Job Description

Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role!

EXCELLENT BENEFITS

  • Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
  • Paid time off
  • Paid holidays
  • Health and dental benefits
  • Monthly employee recognition lunches
  • Company barbeques
  • Remote flexibility
  • Monthly team motivation contests
  • Weekly coaching sessions and paid training
  • Spacious work area and desks
  • Our main office is across the street from the Center Street Trax station

INTRIGUED?

Apply now and be part of a family-owned business that values and celebrates its employees!


YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST

We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m.

Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success.


REQUIREMENTS

  • High school diploma or equivalency
  • Fluent in the English language and ability to effectively communicate
  • Possesses a cheerful attitude
  • Good attendance and punctuality
  • Ability to use basic mathematical skills and is computer savvy

ABOUT OUR FAMILY AT YESSIO LLC

Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.

If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!

Yessio LLC

Yessio LLC: We operate a contact center in Salt Lake City, UT that provides first party business solutions for companies across the USA. We utilize our operations leadership expertise to help optimize a client’s workflow, and tailor outsourced operations for sales, service, and collection needs. Our leadership team has expertise with sales, operations, and collections in a variety of industries. We provide operational efficiencies through consulting solutions and tie those solutions into resource allocation to assist with a client’s sales, operations and service needs. We’ve developed a best in class hiring and on-boarding processes, that allows us to develop a specialized team for each client quickly. Unlike other large contact centers, we keep a specific team focused on one client, and don’t blend their work. We ensure that they learn the in’s and out’s and focus on representing the client’s brand with exceptional service. Ultimately leading to a successful return on investment for our clients, and a happy Yessio workforce.
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