Customer Service Representative
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CentiMark Corporation
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Customer Service Representative
CentiMark Corporation
Posted 2 months ago
Full Time
Canonsburg, Pennsylvania
In Person
Smart Summary
Responsibilities
The Customer Service Representative acts as the primary point of contact for customers, processing roofing work orders and providing timely updates. They also collaborate with internal teams and manage customer inquiries to ensure high levels of satisfaction.
Qualifications
You have exceptional customer service skills and a knack for problem-solving. You are detail-oriented and can thrive in a fast-paced environment. Proficiency in using a CRM system like Salesforce is a plus, and experience in the roofing industry is preferred but not required.
Must Have Skills for ATS
Salesforce
Customer Service
Job Description
CentiMark Corporation is hiring a Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits!
Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!
CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.
Job Summary
- Be the first point of contact for our valued customers, receiving and processing roofing work orders
- Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
- Build strong relationships with customers and collaborate effectively with our internal offices across North America
- Educate customers on their roofing needs based on information relayed from our field offices
- Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
- Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
- Conduct professional conversations with customers via phone and email
- Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
- Work collaboratively as a team to achieve exceptional customer satisfaction for all clients
Candidate Qualifications
- Thrives in a fast-paced environment and enjoys exceeding customer expectations
- Possesses excellent communication and interpersonal skills, both written and verbal
- Demonstrates strong organizational skills and the ability to prioritize tasks effectively
- Has a keen eye for detail and accuracy
- Proficiency in using a CRM system (like Salesforce) is a plus
- Experience in the roofing industry is preferred, but not required
Premier Benefits:
- 2 Health Insurance Plans:
- No Cost “Core Plan” – No Cost Medical & Dental
- “Buy Up Plan” – Features a lower deductible for Medical
- Vision Plan
- Employer Paid Life & AD&D Insurance
- Traditional 401K with Company Match
- Roth IRA with Company Match
- Paid Holidays and Vacation
- Employer Provided Employee Stock Ownership Program (ESOP)
- Flexible Spending Account (FSA)
- Referral Bonuses
- Dayshift Hours
- Growth Opportunities
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs
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CentiMark Corporation
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