Service Advisor - Automotive Dealership
Wise Auto Group
Service Advisor - Automotive Dealership
Wise Auto Group
Posted 2 months ago
Full Time
Vacaville, California
In Person
Smart Summary
Responsibilities
The Service Advisor acts as the primary point of contact for customers, documenting vehicle issues and coordinating repairs with mechanics. They are responsible for managing service appointments, providing cost estimates, and ensuring overall customer satisfaction.
Qualifications
You have excellent customer service skills and can effectively communicate with customers and mechanics to understand vehicle issues and explain service outcomes. You are adept at documenting customer concerns, estimating repair costs, and liaising between clients and the service team to ensure satisfaction.
Must Have Skills for ATS
Automotive Repair Estimation
Warranty Processes
Customer Complaint Resolution
Service Scheduling
Insurance Verification
Job Description
Service Advisor duties and responsibilities
A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:
- Welcoming customers and explaining the services that the car dealership offers them
- Listening and documenting customers’ car problems and passing the information to the mechanics
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Liaising with customers and mechanics to schedule car check-ups and service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating car repair costs and the time it will take for repairs to be completed
- Helping customers decide between part exchanging a car and fixing it through the workshop
- Verifying if the cars brought to the dealership have insurance coverage
- Testing drive cars to confirm repairs have been done correctly
- Resolving possible customer complaints after repair services are offered
We offer:
- Excellent pay structure
- Opportunities for advancement
- Medical benefits
- Dental, vision plans
Work Remotely
- No
Education:
- High school or equivalent (Preferred)
Job Type: Full-time
Pay: $36,000 - $160,000.00 per year
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Wise Auto Group
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