Coordinator-Customer Service II
B
Baptist
B
Coordinator-Customer Service II
Baptist
Posted 2 months ago
Full Time
Madison, Mississippi
In Person
Smart Summary
Responsibilities
The coordinator serves as the primary point of contact for patients, managing front-desk operations, appointment scheduling, and patient registration. They are also responsible for verifying insurance, performing financial counseling, and ensuring accurate data entry for billing purposes.
Qualifications
You have at least one year of experience in a physician practice or clinic and possess excellent customer relations skills. You are knowledgeable in medical terminology and basic Windows applications, with a preferred Associate's Degree and experience in financial counseling, insurance verification, and scheduling.
Must Have Skills for ATS
medical terminology
Windows applications
financial counseling
insurance verification
scheduling
Job Description
Job Summary
The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
- Seeks help from appropriate sources when needed.
- Complies with all organizational policies regarding ethical business practices.
- As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
- Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Completes assigned goals.
Specifications
Experience
Minimum Required
- One (1) year of experience in a physician practice or clinic.
Preferred/Desired
Education
Minimum Required
Preferred/Desired
- Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
- Current knowledge of medical terminology.
Preferred/Desired
Special Skills
Minimum Required
- Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
B
Baptist
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