Call Center Representative
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Bath Concepts Independent Dealers
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Call Center Representative
Bath Concepts Independent Dealers
Posted 2 months ago
Full Time
West Des Moines, Iowa
Hybrid
Smart Summary
Responsibilities
The representative will contact homeowners to schedule free consultations and manage inbound calls from marketing campaigns. They are also responsible for inputting lead information, updating tracking systems, and conducting quality control calls.
Qualifications
You have strong communication and customer service skills, with experience in telemarketing, sales, marketing, or call center roles being preferred. You are comfortable with basic computer skills and navigating CRM systems, and you will be trained on specific product knowledge.
Must Have Skills for ATS
CRM systems
telemarketing
sales
marketing
call center
Job Description
Call Center Representative
Company: HomeView
Location: West Des Moines, IA (and surrounding areas)
Job Type: Part-Time to Full-Time
Pay: Base hourly + bonus opportunities
Work Setup: Work from home initially, with transition to in-office
About Us
With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.
HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose
Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements.
Responsibilities
- Deliver scripted pitches to homeowners
- Adjust messaging based on customer needs
- Handle questions and overcome objections
- Collect and verify homeowner information (name, address, phone, etc.)
- Schedule and confirm appointments
- Input and manage appointment details in the system
- Maintain accurate records of conversations and leads
- Coordinate appointments for sales representatives
- Conduct quality control calls
- Answer inbound calls from marketing campaigns
- Follow up with homeowners after initial contact
- Update lead reports and tracking systems
Qualifications
- Strong communication and customer service skills
- Experience in telemarketing, sales, marketing, or call center roles preferred
- Understanding of sales and marketing principles
- Basic computer skills and ability to navigate CRM systems
- Product knowledge will be provided through training
Why Join HomeView?
- Flexible schedule (part-time to full-time opportunity)
- Base hourly pay plus bonus incentives
- Work-from-home flexibility (transitioning to office later)
- Growth opportunities within a fast-growing company
- Supportive and team-oriented environment
Apply Today
If you’re motivated, energetic, and enjoy speaking with people, we’d love to hear from you—apply today!
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Bath Concepts Independent Dealers
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