Shift Manager
Pollo Campero
Shift Manager
Pollo Campero
Posted 2 months ago
Full Time
Orlando, Florida
In Person
Smart Summary
Responsibilities
The Shift Manager is responsible for leading the crew, training employees, and ensuring smooth restaurant operations to provide an exceptional customer experience. They also manage inventory, oversee compliance with safety and sanitation protocols, and assist the General Manager with staffing and daily tasks.
Qualifications
You have a high school diploma or equivalent and at least one year of experience in a similar role or customer-facing position. You demonstrate strong leadership potential, a commitment to guest satisfaction, and the ability to work with computers and adhere to company policies. Fluency in English and Spanish is also preferred.
Must Have Skills for ATS
ServSafe Certification
Food Handlers Card
Spanish
Job Description
Overview
The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.
Responsibilities
-
- Plan his/her duties and responsibilities for each shift
- Verifies compliance of procedures and protocols
- Attends and resolves problems as they appear in the restaurant operation
- Assist the General Manager
- Coach and lead a team with no supervision
- Involves himself in the operational and technical training of employees
- Maintain a positive atmosphere of teamwork and full of energy
- Verifies customer satisfaction/Handles customer complaints
- Applies a continuous improvement mindset to processes and procedures
- Open/close restaurant
- Assist with inventory (logging)
- Assist with staffing needs
- Assist with controllables and labor
- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures
Qualifications
-
- High School Diploma or equivalent required
- 1+ year of experience in similar roles or with customer experience
- Demonstrates strong leadership potential by actively supporting team dynamics.
- Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
- Preferred: Food Handlers Card/ ServSafe Certification
- Fluent in English & Spanish*
- Ability to work with computers
- Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
Expected Behaviors
- Be Service OBSESSED
- Friendly, welcoming attitude / Models customer orientation for other employees
- Anticipates and prevents problems with a proactive attitude
- Energetic Team Leader
- Must have excellent interpersonal communication skills to work with others
- Sense of urgency
- Attention to details
- Proactively help where it is most needed in the restaurant
Pay Rate
USD $18.00/Hr.Pollo Campero
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