If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. 

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Client Engagement Specialist role at our Merrionette Park Center.

 SALARY:

• The average starting salary for this position will fall in the range of $45,000 and $49,000 annually. Where candidates fall in this range will be based on skill and experience level. 

 $2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:

• Assist in conducting IM+CANS assessments and implementing treatment plans. Performs open access as assigned.  
• Provides case management, supports financial budgeting, assists with public benefits (Social Security, Medicaid), counseling, advocacy, health education and community support services. 
• Identifies practical barriers like housing instability, lack of transportation, or food insecurity that prevent clients from attending appointments. 
• Learns and utilizes agency and community resources. 
• Assesses community conditions affecting clients to identify resource gaps and problems. 
• Provides individual and group counseling, and skills training.
• Responds to client and family needs outside of scheduled sessions, including during crises.
• Works with multidisciplinary professionals and community agencies to provide a continuum of coordinated care to meet the complex needs of clients.
• Coordinates care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations.
• May serve on regional or agency-wide committees.
• Meets agency expectation for quantity of direct service and maintains quality and fidelity to evidence-based practices.
• Maintains timely and accurate client records and any necessary agency and CCBHC required reporting.
• Participates in agency and site based required meetings and trainings.
• Works effectively with diverse staff and service population.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Requires mobility to work with a community-based caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.

QUALIFICATIONS:

• Eligibility for, or possession of, the Certified Recovery Support Specialist (CRSS) credential. 
• Certified Alcohol and Drug Counselor (CADC) or experience working with clients experiencing substance use preferred.
• IM+CANS certification  
   

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.
• Schedule will include some evenings, weekends, and possible on-call

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work required with transportation of clients preferred in a personally owned vehicle

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.