Company Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

General Summary Of Duties:

Service slot machines by performing minor repairs or closing down for mechanics to service.  Answer guest's questions, encourage super slot sign ups and complete payouts. Coordinate slot personnel activities within assigned area.

Role and Responsibilities: (Includes but is not limited to the following)

• Assist employees in maintaining good customer service.  Coordinate stations and breaks as required.
• Count change, carousel and booth banks as they close, or as directed, to verify accuracy and completeness of hotel funds.
• Responsible for coordinating activities of slot personnel assigned area.
• Clear coin in jams and hopper jams using SDS card, verify SDS sees a problem and use manual dexterity and/or a screwdriver to correct the problem.  Judge if a simple solution is not possible and close the machine for a mechanic to repair.
• Request for fill.  Write request for fill and carry coin to slot machine.  Place coin in machine using SDS card and keys to complete coin payout.
• Inform guest regarding jackpot amount with appropriate tax information. Write request for jackpot winnings; complete tax form (if required); and, using keys and SDS card, clear the SDS machine so play may continue.
• Promote benefits of super slot club to guests, sign them up, and encourage use of their card for ratings and promotions.
• Ensure guest satisfaction within hotel/department guidelines.

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to act independently.
• Must be 21 years of age.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read, write, speak and understand the English language in order to complete fills, jackpots, and tax forms; read slot codes and correspondence; and communicate with management, staff and guests.
• Ability to read, writes, speak and understand the English language to provide clear direction, instruction and guidance.
• Ability to read, writes, speak and understand the English language to follow written and/or verbal instructions.
• Basic mathematical skills necessary to calculate fills, jackpots, imprest and taxes.
• Sufficient manual dexterity of hand in order to use calculator, computer keyboard, general office equipment, multi-line telephone and complete general machine repair.
• This position requires considerable physical activity on a continuous basis throughout the shift.
• Ability to operate keys, screwdriver, money cart, SDS card, calculator, camera, cannon, and jackpot book to maintain machines and assist guests.
• Ability to exercise judgment and implement control over the performance of staff.
• Adheres to control procedures.
• Ability to deal with problems requiring initiative and good judgment.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management, employees and guests in verbal/written form.
• Ability to access and input information using a moderately complex computer system.
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.
• Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
• Ability to exercise judgment and implement control over the performance of staff in assigned area.
• Check station before, during and after shift for proper cleanliness.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Additional Information

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

High school diploma or GED equivalent.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.