Assistant Account Manager

Department: Sales and Marketing 

Reports To: Senior Account Manager or Associate Director of Customer Service & Fulfillment

FLSA Status: Non-Exempt

Location: Chesterton

In-Office: Tuesday – Thursday

About the Role:

The Assistant Account Manager is responsible for providing world class account management support in order to position Midwich as the number one value-added distributor in the industry. By assisting the Account Manager in building and maintaining relationships, this role will play a key part in maximizing opportunities for Midwich products and services. Delivering exceptional service levels and project management, driving growth and ensuring customer satisfaction.

Essential Duties and Responsibilities:

• Create detailed quote creation and manage opportunities for assigned accounts or territory.
• Develop and maintain relationships with accounts or territory using a proactive tele sales strategy.
• Maintain the main phone line by handling and routing inbound calls promptly and professionally.
• Support the Account Manager by covering their territory or responsibilities in their absence or of outside sales team members.
• Efficiently and effectively manages email inbox, responding to inquiries within agreed Service Level Agreements (SLA’s).
• Actively promote and position Midwich products and services to both new and existing clients, seeking opportunities for attachment and upselling.
• Ensure customer order fulfilment expectations are met by managing ETA requests and providing timely reports.
• Exemplify and demonstrate Midwich US values in all aspects of the role.
• Closely collaborate with the Key Account Manager / Account Manager to effectively managing accounts. 
• Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing.
• Perform other duties as requested, directed or assigned

What We’re Looking for:

• A high school diploma or GED is required. A college degree or relevant work experience providing transferable skills is necessary. 
• CTS (Certified Technology Specialist) certification is a plus. 
• Experience in customer service management, preferably within the Audio/Video or IT industry, is beneficial. 
• Strong communication, attention to detail, multitasking, and problem-solving skills are required. 
• Ability and willingness to learn and take on new challenges. 
• Proven ability to work in a team environment and contribute to team leadership when necessary. 
• Proficient in Microsoft Office Suite, video meetings, messaging applications, and general computer software.

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Physical Demands:

• Required to sit for long periods of time
• Infrequent light physical effort required.

Work Environment:

Work is performed in an inside-office environment, via a Hybrid work plan.

Benefits and Perks

• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term disability Insurance covered by company
• 401(k) with matching
• Costco Membership
• 11 Paid Holidays and generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)
• Bereavement, Jury Duty, FMLA, and 8 hours Volunteer Time Off (VTO)
• Internet allowance reimbursement

Career Path:

The Customer Care Representative has various career paths that could be followed, including growth opportunities for Account Manager and Senior Account Manager, with options to grow in other areas within the REVGEN team. All Associates are encouraged to have discussions with their supervisor and the Human Resources Department to view job descriptions and requirements for career advancement.