Customer Service Sales Representative

B

BMH EQUIPMENT

Posted 2 months ago

Full Time

West Sacramento, California

In Person

Smart Summary

Responsibilities

The representative is responsible for selling parts, services, and maintenance programs while actively prospecting for new customers and maintaining existing accounts. They must also manage equipment deliveries, provide customer education on equipment operation, and assist with parts logistics.

Qualifications

You have a high school diploma or equivalent and intermediate computer skills. You are responsible for preparing sales quotes, prospecting new customers through cold calling, and maintaining relationships with existing clients.

Must Have Skills for ATS

Salesforce

Excel

Microsoft Office

Customer Service

Cold Calling

Forklift Certified

Job Description

The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.

Essential Duties and Responsibilities: include the following and other duties as assigned:

  1. Prepare professional sales quotes, with accurate pricing and required background materials to sell parts, service and selected warehouse products.
  2. Secure proper authorization from Management for quotes and non-standard transactions 
  3. Actively prospect geographical territory for new customers, this will require regular “cold calling”.
  4. Consistent contact with existing customer base to secure Service Contracts and parts business.
  5. Provide service to all customers regardless of territorial location, provide leads for all J.M. services and products 
  6. Parts delivery and pick up as needed or requested
  7. Manage all equipment deliveries of equipment to help secure service contracts 
  8. Educate customers on operation, charging and maintenance of all equipment
  9. Assist Rental Department and Collections Department as needed
  10. Participate in Saturday Service Department staffing responsibilities 
  11.  Accountability to management in the form of daily activities, call sheets, prospecting, goal setting and minimum performance standards as stated in the salesman’s agreement.
  12.  Accurately manage customer list, maintain and build database.

Educational Requirements: 

  • High School diploma or equivalent
  • Intermediate computer skills required
  • Rudimentary knowledge of equipment maintenance procedures, and internal combustion engine design. 

Physical Requirements: must be able to meet the following physical demands

  • Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs. 

Other Requirements: 

  • Forklift Certified (or ability to be certified)
  • Valid California Driver’s License 
  • Ability to work independently
  • Good Communication and Customer Service Skills 

We offer:

  • Competitive compensation and company vehicle
  • Generous benefits package including medical, dental, vision, and life insurance
  • 401k with Company Match and profit sharing
  • Paid vacation, sick, and holidays

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BMH EQUIPMENT

BMH Equipment LLC (“BMH”) is your one-stop-shop for material handling equipment. From Dock to Done, the right equipment makes all the difference. That’s why we offer a full range of equipment to power your facility, including new, used, and rental forklifts, floor care machines, and more. Backed by expert service, responsive support, and flexible financing, we help keep your business moving, every day.
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