Candidate & Member Relations Intern

Summer 2026

Title: Candidate & Member Relations (CMR) Intern         

Classification: Non-Exempt

Compensation: This is a paid internship at $18 per hour. Interns are not eligible for additional benefits.

Position Type: Part-Time (15-20 hours per week)

Reports to: Associate Director of Customer Relations

Department: CMR

Location: Amherst, MA

Schedule: Ability to travel to the Amherst office on an as needed basis

Are you a student interested in learning how a global professional association supports and engages its community? Are you curious about customer experience, communications, and data, and eager to gain hands‑on exposure in a professional environment? This internship is designed to help you build foundational skills while contributing meaningfully to real projects.

About CAIA

The CAIA Association is the global authority in alternative investment education. CAIA is best know for the CAIA Charter, an internationally recognized finance credential and gateway to a network of over 14,000 CAIA Members who are leaders in the field. Our headquarters is located in Amherst, MA.

About the Candidate & Member Relations CMR Team 

The Candidate & Member Relations (CMR) team supports individuals pursuing the CAIA Charter and engages with CAIA Members around the world.

The team responds to inquiries, supports key initiatives, and helps ensure a high-quality experience that reflects CAIA’s mission and values. This internship reports to the Associate Director of Customer Relations.

Position Overview and Projects you might be working on:

This position will provide the opportunity to gain professional experience in Customer Lifecycle Management, from direct engagement with our global community to diving into data-driven projects. 

• Review LinkedIn profiles of CAIA lapsed Members to identify policy violations.
• Create and update marketing metrics reports, where needed create a slide deck that ‘tells the story’.
• When needed, build sound and resonating presentations for a global audience.
• Support the team with various CAIA Association’s global community related content and communication projects.
• Co-Manage the content calendar to drive goals and objectives.

As an intern, you will be considered a full member of the CMR team and are expected to participate in meetings and collaborative activities.

An internship is created to learn new tools, so it is not necessary to be proficient in any of our current tools, but it helps if you are inquisitive, not afraid of data, and eager to learn. You will experience what it is like to be a valued member of a fast-paced, innovation-driven environment, and work on day-to-day projects as well as larger communication campaigns in support of the association’s key goals and objectives. We would love to be part of your career path and help build your resume!

Some of the tools you will be working with include:

• Microsoft Office ( SharePoint, Outlook and Teams )
• Excel for basic data organization and analysis
• Microsoft Planner, Smartsheet and the Robin App help us (and you) stay organized

Qualifications:

• Excellent attention to detail, and highly organized
  • Ability to consistently follow up using existing procedure and processes
  • Interest in marketing and communications
  • Enormous plus if you are familiar with digital marketing and digital marketing campaigns
  • A strong interest in data is a significant plus
  • Able to prioritize and multitask effectively
  • Customer-focused mindset
  • A positive attitude and sense of humor are appreciated
  • Previous experience a plus
  • Analytical, problem-solving skills, written and verbal communication skill
  • Exposure to databases, particularly customer relationship management software a plus
  • Experience working/studying abroad and/or multilingual a plus 

• Student interested in gaining hands-on work experience in fast-paced global organization.
• An entry level proficiency in Excel
• Interest in (Digital) Marketing / Communications/ Data Analytics
• Maximum 20 hours per week
• Ability to work well independently as well as collaboratively