Patient Services Representative 

HealthBridge Financial, Inc. is a first-of-its kind financial security solution that provides a resource to help patients bridge the gap between the high cost of healthcare and their financial well being.  

Patient Services Representatives are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment. This position is onsite at our Grand Rapids location.  

Responsibilities include:  

• Consulting with patients on HealthBridge services to provide the best solutions for their health and financial well-being. Candidates should be comfortable discussing outstanding balances and requesting payment plans when appropriate.
• Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus. 
• This role requires managing a high volume of in bound and out bound payment calls to patients.
• Must demonstrate strong adherence to compliance driven policies,procedures,and scripts to ensure consistency and accuracy in all interactions.
• Maintaining patient accounts and information while adhering to HIPAA guidelines.
• Responding to patient inquiries with compassion and active listening to select the best solution efficiently.
• Resolving patient technical issues with patience and understanding.
• Identify additional needs patients may have and routing them to the appropriate department help them.
• All other duties as required.

Education, Experience and Qualifications: 

• Proficient in navigating multiple computer systems simultaneously while actively engaging with patients on phone calls.This includes entering data and processing payments using a keypad with accuracy and efficiency.
• Excellent communication skills: can adapt to new and different situations, read others' behavior, have difficult conversations with ease, and defuse and resolve conflict.
• Experience in a fast-paced Contact Center and/or Healthcare environment.
• Computer usage is required to perform this position's duties.Strong knowledge of PC operations and software is required, including Outlook and Word.
• Must be able to attend a mandatory 3-week training session with 0 absences.
• High school diploma or equivalent.
• This position is on-site at our Grand Rapids Business Operations Center 

Available to work: 8AM – 6PM; Monday –Friday, Weekends as required. 

Job Type: Full-time, hourly