Description

SUMMARY:

This full-time, on-site position is focused on Reception and front desk responsibilities. This position may handle other administrative tasks from time to time including mailing handling, scanning, copying and filing. However, the main focus is Reception. Prior reception experience in a high call volume environment is preferred. In this position you will need to possess the willingness to work well in a team environment as well as the ability to work independently at times. No legal experience necessary.

RESPONSIBILITIES:

• Answering incoming calls on a multi-line phone system. 
• Working in Zoom, Microsoft Teams and Outlook to route calls and voicemails to the appropriate person or department. 
• Retrieving and responding to a variety of clients and internal firm requests via phone, email and workflow steps.
• Learning basic legal documents and terminology.
• Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
• Providing exceptional customer service to clients at every level of interaction.
• Providing support to attorneys in a high volume, time sensitive atmosphere.
• Maintaining strict confidentiality of client and borrower information and firm processes.
• Performing other duties and responsibilities as needed.
• Ability to carry 10 pounds or more

KNOWLEDGE, SKILLS & ABILITIES:

• Must have excellent verbal and written communication skills.
• Must have proficiency in MS Office suite.
• Must be committed to providing exceptional customer service.
• Must be able to work with others in a congenial and team-oriented manner.
• Must be self motivated.
• Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual      change.
• Must have excellent attention to detail.

EDUCATION:

• High school degree required.
• College degree strongly preferred.
• Must have recently graduated from college or have 2-3 years of relevant experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit for extended periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. This is a full-time onsite position Monday through Friday 8:00am to 5:00pm.

We offer a comprehensive compensation and benefits package, which includes a salary commensurate with your experience and accomplishments.

If you possess the requisite qualifications and are seeking the challenge of working in a dynamic, growing firm, please submit your resume. Resume submissions will be considered confidential.

All applicants applying for U.S. job openings must be authorized to work in the United States.

**Because of the high volume of calls received, only qualified candidates will be contacted for consideration***

• Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
• Visa sponsorship nor immigration support is not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.