Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office. 
• Detail of job details as follows; 
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps 
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations 
• Additional tasks may be assigned by Management

Qualifications - 

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.  
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​

Check out more about life at ADT here.