Specialty Infusion Representative

KabaFusion

Posted 2 months ago

Full Time

Ann Arbor, Michigan

In Person

Smart Summary

Responsibilities

This position is responsible for generating patient referrals within a designated territory and coordinating services with pharmacy, nursing, and operations teams. The representative will maintain relationships with healthcare providers and ensure smooth service delivery and continuity of care.

Qualifications

This role requires a Bachelor's degree or equivalent experience, with at least one year in healthcare, customer service, or sales support. Strong communication, organizational, and collaborative skills are essential, along with proficiency in Microsoft Suite. Familiarity with infusion therapy and healthcare reimbursement is preferred.

Job Description

Come join an exciting and innovative company that puts the “care” back in healthcare!

At KabaFusion, our patients come from all walks of life and so do we.  We hire GREAT people, period!  Our culture celebrates and supports the differences that make us unique.  Here, it doesn’t matter what your role is, your hard work and dedication is not only recognized but celebrated.  Join us and find out why this is the place to excel and do your best work. 

About Us:  

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country.  We have a national network of pharmacies and nursing offices strategically placed to service 40+ states.  Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion. 



JOB SUMMARY:

This position is responsible for the generation of Chronic / IVIG patient referrals within a designated territory. This position works closely with pharmacy, intake, nursing, and operations teams to ensure smooth coordination and delivery of services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assist in achieving territory goals related to patient referrals and service delivery.

2. Support sales and service activities by maintaining relationships with clinics, physicians, and other referral sources.

3. Help coordinate services and follow up with accounts to ensure satisfaction and continuity of care.

4. Attend team meetings, training sessions, and in-services to stay informed and improve performance.

5. Communicate effectively with internal teams to support customer service and referral processes.

6. Complete administrative tasks such as call logs, expense reports, and other documentation in a timely manner.

7. Other related duties as assigned by supervisor.

JOB REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor’s degree or equivalent work experience preferred; bachelor’s degree preferred.

Experience

• Minimum one (1) year of experience in healthcare, customer service, or sales support.

• Familiarity with healthcare reimbursement policies preferred.

• Experience in a patient-facing or provider-support role preferred.

Skills and Competencies:

• Basic understanding of healthcare services, preferably infusion therapy.

• Strong communication and organizational skills.

• Ability to work collaboratively with cross-functional teams.

• Willingness to learn and grow within the role.

• Proficient with Microsoft Suite including Word, SharePoint, Excel, PowerPoint, and Outlook.

What we offer: 

  • Competitive compensation 
  • Benefits start on your 1st day of employment 
  • 401k w 4% match – no waiting or vesting period 
  • PTO / Floating Holidays / Paid Holidays 
  • Company paid life insurance, short term disability
  • Employee Assistance programs to help with mental health / wellness 
  • Learning & Development Programs 
  • Perks… includes discounts on travel, cell phone, clothing and more… 
  • Generous employee referral program 

 To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/

Join us and find out why this is the place to excel and do your best work. 

KabaFusion

KabaFusion prides itself on providing a wide range of infusion therapy services. By employing a multidisciplinary team approach, KabaFusion provides continuity of care for the patients transitioning from the hospital to the comfort of their homes. All pharmacists and nurses are trained in infusion therapy, and there is a pharmacist and a nurse on-call 24 hours a day. Each member of the care team is well equipped to assess, educate and care for our infusion patients. At KabaFusion, we are focused on one basic principle, we make patient care our highest priority. We’re dedicated to helping each patient and their provider successfully navigate the clinical and administrative complexities often associated with intravenous immune globulin (IVIG) therapy and other specialty pharmacy needs. KabaFusion was founded by noted experts in the field of IVIG infusion who are known for their professional qualifications and high ethical standards. KabaFusion is the best choice for optimal patient care. We are a national company and have facilities conveniently placed throughout the country which provide patients with easy access to our products and services. To see a complete list of our locations, please visit : https://kabafusion.com/locations Our Mission: At KabaFusion and its Affiliates, we are guided by our commitment to positive clinical outcomes and excellence in specialty acute and immunoglobulin infusion, we are dedicated to working proactively with patients, healthcare practitioners and payers to provide comprehensive support before, during and after treatment. Check our website for current job openings: https://kabafusion.com/careers/ To contact us with any questions call: 1·877·577·IVIG (4844)
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