Description

Description

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community.

We are seeking an Outpatient Care Coordinator to support our psychiatric outpatient team, with a primary focus on medication coordination. This role is responsible for managing refill requests, resolving prescription issues, and ensuring timely follow-up with providers and pharmacies. This position works in coordination with front office staff to support scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time.

If you are organized, detail-oriented, and able to follow through in a fast-paced environment, we encourage you to apply and become part of a supportive, caring team dedicated to quality patient care.

As a Outpatient Care Coordinator, your responsibilities include:

Welcome and assist clients in a professional and friendly manner
When appropriately credentialed, may perform vital signs as directed
Assist clients with telehealth appointments
Ensures all medication-related calls are returned within one business day
Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
Coordinates client services in collaboration with outpatient psychiatric providers and staff
Communicates with clients regarding appointments, medications, and follow-up needs
Works with scheduling staff to arrange appointments
Enter and maintain accurate information in the EHR
Complete required forms and documentation
Uses appropriate forms, both paper and electronic
Complete FASAMS admissions and quarterly updates
Ensures documentation is accurate, complete, and timely
Perform other duties as assigned

Requirements

PREFERRED:

Experience with scheduling, referrals, insurance authorizations, or care coordination preferred
Bilingual skills are a plus

REQUIREMENTS:

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
1–3 years of experience in a healthcare, behavioral health, or outpatient setting
Proficiency in Microsoft Office (Outlook, Word, Excel)

New Horizons of the Treasure Coast and Okeechobee is the most comprehensive mental health and substance use recovery agency in the region, with nine facilities across four counties serving 15,000 children and adults annually, regardless of their ability to pay. New Horizons of the Treasure Coast was created in 1958 by community members who passionately believed that quality mental health services should be available to all in need on the Treasure Coast. From its first location in Ft. Pierce, New Horizons has expanded to serve residents in Indian River, Martin, Okeechobee and St. Lucie Counties, with its main campus on Midway Road in Fort Pierce. More than 60 years after its founding, New Horizons continues to work hard to fulfill the vision of its founders. It offers inpatient and outpatient mental health care for adults and children, crisis units for adults and children, learning resource centers for independent living skills, a transitional group home, a primary care clinic, substance abuse and detox services, case management, family support and counseling, and programs in schools and with law enforcement agencies. New Horizons provides a safety net for those in crisis, outreach programs to promote resilience and recovery, and community education to help our community achieve health in both mind and body.

Outpatient Care Coordinator

Outpatient Care Coordinator

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