MISSION CONTRIBUTION:

To assist in the maintenance of Agency facilities through the efficient and effective application of custodial maintenance procedures, in accordance with the desired Agency image. To ensure efficient and cost-effective operations and stewardship of the GGC and security of corporate assets.

SUMMARY:

Under the direct supervision of GGC TLC, is responsible for assisting in the custodial maintenance of the facility in a neat and clean appearance.

ESSENTIAL FUNCTIONS:

1. Maintain facilities in neat and clean appearance.
2. Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way.
3. Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
4. Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.
5. Complete custodial maintenance activities in a timely manner and in accordance with housekeeping checklist.
6. Vacuum carpets, sweep, mop floors, sweep sidewalks, empty trash containers and replace liners, pick up trash on GGC grounds, dust fixtures, doorjambs, door, tables, and office furniture, clean and washing dressing room and restroom mirrors, sanitize restroom toilets and sinks, replenish restroom paper supplies and soap dispensers, clean and wash GGC doors and windows, maintain break room in a clean and sanitary manner (i.e. tables, refrigerator, floor, cups, coffee makers, etc.,); train and supervise trainees on the performance of these duties also.
7. Perform custodial maintenance work, utilizing sound safety practices (i.e. lifting, use of equipment, floor signs, etc.,); and report accidents to Team Leader in a timely manner, in accordance with Agency safety procedures.
8. Flexibility – Supports team and location, additional sales floor needs as assigned.
9. Customer Service – friendly, smiles, assists, suggests and greets within 10 seconds.
10. Communication – actively listens, clearly gets points across.
11. Attitude – Can-do.
12. Ethics – high integrity, does the right thing, reports concern right away to Leadership.
13. Image – neat, welcoming appearance and disposition.
14. Operate custodial equipment in cleaning of floors and carpets.
15. Perform daily routine maintenance checks on equipment.
16. Report damaged or non-working equipment to Team Leader in a timely manner.
17. Work quality – sense of urgency, detailed and expedient.
18. Work quantity – completes tasks on a timely manner and addresses concerns independently.
19. Attend in-service and related training as assigned by Team Leader
20. May be asked to participate in activities outside of Goodwill.
21. Other duties assigned by Team Leader

MINIMUM QUALIFICATIONS:

1. High school diploma or G.E.D. preferred
2. Knowledge of custodial floor and carpet cleaning techniques and procedures.
3. Knowledge and familiarization with custodial equipment and supplies and associated hazards.
4. Able to develop and maintain effective working relationships with Team Leader, Team Members, Customers, and Clients.
5. Able to supervise and train people.
6. Able to read cleaning supply directions and chemical mixtures.
7. Able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

SPECIAL REQUIREMENTS:

1. Must be willing and able to work evenings and weekends.

PHYSICAL REQUIREMENTS:

1. Able to stand, bend and reach.
2. Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.
3. Able to perform tasks that require repetitive motion. Manual dexterity is required.

CRITICAL PERFORMANCE FACTORS (CPFS)

1. Sales vs Budget (Location vs goal)
2. Safety – GGC Safety metric score
3. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
4. Quality of Work – (Attitude, sense of urgency, productivity, individual safety performance) 
5. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
6. Transaction Value (Location vs LY)
7. Donor Value (Location vs. goal)
8. Image – Personal image, keeps work area/location clean, safe, organized
9. Work Integrity – Follows established procedures and processes donation timely with a sense of urgency