This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna’i Air aircraft.  In this role, guest service must be delivered in a manner that is both high touch and high quality.  This role will be responsible for guest servicefor travelers across all Lanai Air flights in a courteous and professional manner.  This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest’s inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the  interisland terminals and hanger facility on O‘‘ahu.. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna’, O‘ahu and other islands. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna’i and to provide reliable and seamless service to all travelers on Lanai Air.

Compensation:

$22.22/hour (non-exempt)

Reporting Relationship:

Reports To:                   Guest Service Manager (Honolulu, Guest Service Assistant Manager (Neighbor Islands)

Coordinates with:        Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ramp Service Agents, Ground Transportation Vendors

• Conduct individual and business affairs in highest ethical and legal fashion.
• Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
• Build strong communication links with supervisors, peers, and employees.
• Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
• Comply with all Company policies and standards.
• Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.