Front Desk Supervisor

"Join the Residence Inn Independence Hotels Family and Build a Legacy of Hospitality!"

Reports to: Assistant General Manager (AGM) / Front Office Manager (FOM)

Job Details

• Work Location: Residence Inn Independence. 3700 Arrowhead Ave, Independence, MO 64057.
• Job Type: Full-time
• Pay: $20- $22 per hour
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Front Desk Supervisor coordinates front office activities and provides support to the AGM/FOM. This role ensures smooth operations, excellent customer service, and accurate financial processes.

Key Responsibilities

• Customer Service and Operations:

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanor.
• Answer inquiries regarding hotel policies, services, and reservations.
• Use suggestive selling techniques to increase occupancy and revenue.
• Supervise daily shift processes and ensure team adherence to standard operating procedures.
• Resolve customer issues promptly and efficiently.

• Team Supervision and Training:

• Train, direct, and coach front desk team members.
• Maintain high levels of customer satisfaction and service quality.
• Ensure all billing instructions and financial transactions are accurately processed.
• Cover front desk shifts as needed.

• Administrative and Logistical Tasks:

• Correspond with group and travel agents regarding special requests.
• Assist with sales and marketing efforts.
• Allocate rooms based on guest preferences and special requests.
• Maintain updated front office and hotel logbooks.
• Participate in hotel committees and task force assignments.
• Perform other duties as assigned by AGM/FOM.

• Financial and Operational Controls:

• Control cash transactions and maintain responsibility for personal bank.
• Ensure billing instructions are verified, and all necessary supporting documents are attached.
• Adhere to company credit limit policies.
• Cross-check all billing instructions for accuracy.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Education/Experience:

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.
• Previous hotel front desk experience required.

• Skills and Qualities:

• Strong leadership, communication, and customer service skills.
• Attention to detail and organizational ability.
• Proficiency in computer skills and accounting knowledge.
• Ability to work in a fast-paced environment and handle stressful situations.
• Comfortable speaking to guests and conducting meetings.

• Working Conditions:

• Required to work nights, weekends, and holidays.
• Must be on call when away from work.

Benefits:

• Employee hotel room discount
• Holiday pay
• Paid training
• Professional development assistance

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Residence Inn Independence:
Residence Inn Independence is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.