Lutheran Social Services is currently seeking a Service Facilitator to join our new Comprehensive Community Services (CCS) team serving Trempealeau County. CCS is a team-based wraparound program for individuals with mental health needs and/or substance use concerns. The Service Facilitator provides community-based services to adults and children with high level needs across environments; including home, school and community.

This is a full-time, benefit eligible opportunity.

Compensation based on education and/or credentials:

Bachelors: $24.20/hr

Master's Degree: $27.20/hr.

Master's w/therapy licensure: $28.20/hr.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

•  Assessment of functional abilities
• Care/Service planning
• Care/Service facilitation
• Individual and/or Family Psychoeducation - Psychoeducation services include:
• Providing education and information resources about the member’s mental health and/or substance abuse issues.
• Skills training.
• Problem solving.
• Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
• Social and emotional support for dealing with mental health and/or substance abuse issues. 
• Psychoeducation may be provided individually or in a group setting to the member or the member’s family and natural supports (i.e., anyone the member identifies as being supportive in his or her recovery and/or resilience process).
• Individual Skill Development and Enhancement - Individual skill development and enhancement services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan.  Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan. 
• Participation on recovery teams. (provide feedback around service delivery and progress) 

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

• Promote client independence and growth, consistent with the service plan.
• Provide services using a trauma-informed and person and/or family-centered model.
• Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
• Accurately complete time reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Assess client’s needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records.
• Working alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.
• When required by the program/service, coordinate and authorize services according to the service plan.
• Provide services to assigned clients in alignment with the service plan.
• Organize and plan work effectively.
• Apply knowledge of community resources.
• Apply knowledge of casework principles and methods.
• Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
• Apply working knowledge of social problems and their effects on individuals.
• Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
• Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
• Establish and maintain effective and collaborative working relationships.
• Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
• Maintain client records.
• Make recommendations within the client team and scope of practice.
• Testify at legal proceedings as required by law and/or role.
• Coordinate and facilitate person and/or family-centered team meetings.
• When supervision is a program requirement, actively engage in the clinical supervision process.
• Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
• Within your scope of practice, provide consultation to peers.
• Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments.  Work directly with Program Supervisor or Manager to set expectations for scheduling clients.  Schedule is based on client need.
• Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
• Perform other duties and special projects as required.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • Assistance navigating the PSLF through Summer
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Calm Wellness App – Premium Access
• Early Earned Wage Access with UKG Wallet
• Employee Assistance Program
• Service Awards and Recognition

EDUCATION and/or EXPERIENCE

• Bachelor's degree in relevant area of human services required.
• Master's degree in relevant area of human services is preferred.
• Some positions may require Substance Abuse Certification as well.

LSS approved examples of human service degrees include, but are not limited to the following:

• Child Development/Family Relations
• Community Mental Health
• Substance Use
• Counseling/Guidance
• Criminal Justice
• Marriage and Family
• Occupational Therapy
• Psychology
• Recreational Therapy
• Rehabilitation Counseling
• Social Worker
• Sociology
• Special Education
• Vocational Counseling

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL:  Daily travel may be required.  Some overnight travel may be required. 

LSS is an Equal Opportunity Employer (EOE).