Essential Duties and Responsibilities

• Works with crisis supervisors and other staff of various departments whose coordination of effort is essential for joint delivery of services
• Consults with crisis supervisor and coordinator team to determine program needs and establish agreed upon expectations and implementation plans
• Supports crisis specialists in multiple crisis programs
• Maintains frequent communication with crisis supervisor and coordinators to ensure consistency in the communication of the agreed upon expectations
• Manages maintained constructive relationships between the day crisis team and the night crisis team for improving the program's effectiveness
• Facilitates routine reviews of client records; thus, ensuring recordkeeping procedures are implemented, consistent and appropriate
• Maintains frequent communication with the crisis team, both day and evening shift to ensure connectivity and positive team culture
• Participates in and co-leads staff meetings, to also include agenda development and meeting guidance
• Coordinates and promotes community linkage and relationship development
• Coordinates and implements program specific trainings, as needed and as agreed upon by the crisis supervisor and coordinator team
• May include transporting clients (youth or adult) to immediate crisis determined resources (i.e., shelter, treatment, etc.).
• Provides clinical and programmatic support to staff during shift and coordinates/consults with supervisor, as needed.
• Occasional travel may be needed due to location of programming in several counties in Southern Illinois and Lake County in Northern Illinois
• Performs other related duties as assigned

• Bachelor's degree required; master's degree preferred

• 1-2 years related experience

• Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

1. Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills, as necessary.

2. Excellent organizational skills, including setting priorities

3. Effective verbal and written communication skills with ability to convey information in a clear, concise manner.

4. Team-oriented and can work well between multiple departments/staff

5. Ability to exercise discretion and ensure confidentiality.

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, up to 5 paid Sick days annually, and a Mental Health Day. 
• Medical, dental, vision, 403b Retirement, flexible spending accounts, and health savings account.
• Agency paid life and ADD up to $50K based on salary
• Multiple Voluntary Supplemental plans for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans and Pet Insurance.
• The agency paid long-term disability and short-term disability.
• Career ladders, professional development, and promotion opportunities

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency- strong since 1895
• Energetic leadership and a rich community of support

#INDBH