Front Desk Associate

PureGym US

Posted 2 months ago

Full Time

Irvington, New Jersey

In Person

Smart Summary

Responsibilities

The associate is responsible for greeting members, conducting club tours, and signing up new members for memberships and personal training sessions. They must also maintain club cleanliness, handle member concerns, and execute opening and closing operational procedures.

Qualifications

We are seeking an enthusiastic and energetic Front Desk Associate with excellent communication and customer service skills. The ideal candidate will be a personable problem-solver with a passion for fitness, capable of handling member inquiries and performing operational duties. This role involves physical activity, including lifting gym equipment, and requires consistent attendance and a proactive approach to maintaining a clean and welcoming environment.

Job Description

Description

Job Overview:

As a Gym Floor Associate you will play a key part in creating a great place to work – and workout – for both your team and members. Empowered as a Mood Lifter, you will greet each of our members with ear-to-ear smiles, over-the-top enthusiasm and pretty much know everyone in the club by name. You will consistently go above and beyond to ensure high-quality service delivery.

Responsibilities:

  • Greet every member and guest with enthusiasm and a smile
  • Tour potential members around the club with the goal of signing up the person for a membership
  • Sign members up for startup sessions with Blink Personal Trainers
  • Answer phone calls in a professional and energetic manner
  • Execute all opening/closing operational procedures to ensure the club runs smoothly
  • Handle member requests and concerns with professionalism and a sense of urgency
  • Actively participate in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up
  • Maintain regular and punctual attendance

Requirements

Qualifications:

  • Enthusiastic, energetic, friendly and personable
  • Excellent verbal and written communication skills
  • Able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally
  • Able to remain in a stationary position at the front desk for the majority of the workday
  • World class customer service skills
  • Works hard, multi-tasks and is a problem solver
  • Passion for fitness

Compensation & Benefits:

  • Career Advancement opportunities
  • Complimentary gym membership
  • Medical, Dental, and Vision plans, if work 30 or more hours on average weekly
  • 401(k) Retirement savings plan
  • Fun working environment!
  • Pay Transparency: $15.92/hr

About PureGym:

The PureGym Group is a leading gym operator headquartered in the UK, boasting over 600 locations and more than 2 million members worldwide. We're thrilled to announce our expansion into the United States! Our commitment to providing high-quality, affordable gyms for everyone, everywhere, remains unwavering.

Our mission to inspire healthier nations has made us the UK's favorite gym, and now, an international success story. With our unique "Everybody Welcome" approach, we create a friendly, warm, and inclusive environment for all our employees and members. 

PureGym US

The PureGym Group is a global gym business with a community of more than 700 gyms and over 2 million members. We’ve come a long way since we opened our very first gym in Leeds back in 2009! At PureGym, everything we do comes back to one simple idea: helping you feel good. Not just gym-fit, but feel-good-fit - strong in your body, clear in your mind, and confident in your everyday life. One of the benefits of being part of a global brand is that our scale gives you the opportunity to grow and accelerate your career. We're proud of our people and have a strong focus on internal progression. Championing diversity, we are committed to providing an excellent employee experience and workplace culture. Our gyms are friendly, supportive, and judgement-free spaces where everybody can come in, work out and leave Feeling PureGym Good. We are proud to be certified by Top Employers Institute. With over 2,300 organisations in the programme, Top Employers Institute improve people practices around the world.
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