Overview of the Position:                                                                                                                                                 

Provides office management services including maintenance of office operations and procedures, efficiency and office staff supervision. Demonstrates effective organizational, 

decision making and communication skills with attention to detail and a high level of accuracy.

Education and Experience:                                        

•    High school diploma (or GED) required.  

•    Bachelor’s or Master’s Degree in business or health related field preferred. 

•    One to two years’ experience in a public health setting.  

•    CPR / BLS Certification preferred

Required Skills / Abilities:                                        

•    Prior to performing job related activities in this position one must understand company and program policies and procedures as well as be aware of HopeHealth’s mission, vision and values. 

•    Knowledge of policies, standards, regulations, and protocols. 

•    Knowledge of learning principles across the lifespan,  management leadership principles, and community resources. 

•    Maintain current general medical knowledge. 

•    Ability to communicate effectively utilizing both oral and written means.

•    Must possess a current driver’s license. 

•    Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under supervision by the provider or designee. 

•    Must have the ability to effectively communicate with patients, family members/caregivers, and/or guests to answer questions and address needs.

•    Proficient with Microsoft Office Suite specifically Excel, Word, Access and Power Point.

•    Knowledge of data bases (i.e., Electronic Medical Record [EMR] system).  Experience with eCW (eClinical Works) preferred.

•    Possess the ability to work with patients, clinical, non-clinical staff and providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude. 

•    Must be a team player and with the ability to multi-task.  

•    Possess excellent customer service skills and be well organized.  

•    Ability to work in a high-pressure environment.   

Essential Job Functions:                                        

•    Financial duties:

o    Assist Practice Administrator in maintaining good stewardship of clinical and non-clinical supplies.   

o    Monitor and promote point of service collections for responsible sites.  

•    Office Duties     :

o    Review and approve supply requisitions 

o    Assign and monitor clerical functions

o    Enforce office policies

o    Supervise front desk staff and monitor work assignments

o    Keep management informed by reviewing and analyzing special reports, summarizing information and identifying trends related to schedule templates. 

o    Maintain office staff by recruiting, selecting,     orienting and training front office staff

o    Promote office staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

o    Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies

o    Handle patient concern(s) effectively, communicate with supervisors and other team members as appropriate, elevate concerns to Practice Administrator or other leadership if needed

o    Ensure professional and timely correspondence with partnering agencies; could include:  liaison with community partners/pharmaceutical reps and represent organization/site as needed

o    Assist with ensuring personnel files are up-to-date and secure

o    Schedule staff meetings and appointments for Practice Administrator

•    Perform other duties as assigned

Physical Requirements:                                        

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity

adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 

pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements

(especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift