REMOTE EXPERIENCE COORDINATOR

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Leif Johnson Ford

Posted 2 months ago

Full Time

Austin, Texas

In Person

Smart Summary

Responsibilities

This role involves scheduling mobile service appointments and coordinating vehicle pickup and delivery logistics with customers and drivers. The coordinator is also responsible for performing outreach and maintaining accurate customer contact information.

Qualifications

We are looking for a customer-focused Remote Service Coordinator with strong communication and organizational skills to manage mobile service and vehicle pickup/delivery operations. The ideal candidate is a self-starter who can multitask in a fast-paced environment and maintain a high level of customer satisfaction.

Job Description

We are seeking a highly organized and customer focused Remote Service Coordinator to support our dealerships Mobile Service and Pickup & Delivery operations. This role is responsible for scheduling appointments, performing outreach, confirming customer information, routing mobile service appointments efficiently and scheduling pickup/delivery of customer vehicles and coordinating drivers.

Key Responsibilities:

Perform outreach to obtain mobile service and pickup/delivery appointments

Verify and update customer contact information

Coordinate Pickup & Delivery logistics with drivers and customers

Help grow the business through consistent execution and customer satisfaction

Qualifications:

Strong communication and organizational skills

Ability to multitask in a fast-paced dealership environment

Customer-service mindset with attention to detail

Ideal Candidate:

A self-starter who can keep operations organized, offer services available to customers and deliver a high-level customer experience

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Leif Johnson Ford

Leif Johnson Ford was founded in 1957 in the heart of Austin, Texas. Through two generations, this family has operated 3 Ford franchise dealerships and 5 Pre-owned locations in and around the Austin area. From personal vehicles to commercial trucks, to our collision center and rent-a-car service we have a vehicle for every family and business. We have always been a leader in service, integrity, innovation, and a commitment to excellence. The car business is quickly evolving and the digital age is creating new expectations and opportunities for our company. It is our mission to change the status quo with our new internet division, that is focused on creating a better customer experience. As we continue to develop as an industry, we felt it was important that our family of dealerships change the way we do business; by creating a faster and more seamless process when buying a vehicle. As a leader in the automotive industry, we strive to create the highest customer satisfaction through a smooth, hassle-free experience; while investing in our employee's success. Community involvement has also been an integral part of what Leif Johnson Ford has stood for during the last 62 years of operation. We are proud to have established partnerships with organizations such as, Earning by Learning, Responsible Parenting, the Susan G. Komen Foundation, Toys for Tots and many more. The company consistently ranks as one the top Ford dealerships in the country, winning such accolades in the One Hundred Club, the Triple Crown, and the President’s Club; for Sales, Service, Parts, and the Internet. .
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