Description

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. 

We’re looking to continue our growth by adding a new Residential Plumber Apprentice who is both skilled and customer focused! 

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What We Offer:

• Competitive Pay 
• Comprehensive Benefits Package including Medical, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company provided uniform
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• Life Insurance 
• NB Fitness Discount
• Consistent Weekly Work Schedule
• Ongoing Weekly Training – Enhance your skills both technically and professionally

What needs to be accomplished: 

• Apprentices will be responsible for all technical tasks a Service/Install technician is expected to complete under the direction and often under the supervision of the technician. Including but not limited to Vehicle Organization, Materials and Equipment Usage Tracking, Job Site Preparations performing safety assessments. 
• Post Call Quality Assurance using “Better than you found it” clean up and double-checking work. 
• Developing trust based professional relationships with customers to earn their business at the decision table. 
• Paperwork will be completed and turned in accordance with company policy and timelines without exception 
• Forms- All forms will be completed in entirety, including all sections and signatures 
• Forms include but not limited to: Performance and Safety Assessments, Job Completion and Clean up Checklists Parts Used, Warehouse checkout, Equipment checkout, Materials/Parts/Equipment orders, ETC. 
• Forms may be in digital or print form 
• Photos/Videos – Photos/Videos must be taken before, during, and after job to document progress. All photos will be uploaded before departing jobsite whenever possible 

What Success Looks Like:

• Maintains a clean uniform in accordance with company policy 
• Maintains a clean appearance in accordance with company policy 
• Maintains punctuality and are reliable to team and customers 
• Maintains a positive attitude and respectful demeanor in developing working relationships with all customers, staff members including office, leadership, and fellow technicians 
• Follows direction with eagerness and enthusiasm 
• Receives constructive criticism and suggestions for improvement without defensiveness 
• Practices active listening when engaging with leadership, staff, and customers 
• Build strong relationships with homeowners and deliver 5-star customer experiences

Traits that we Admire:

• Accountable: Positive and reliable with a strong work ethic
• Professional: Excellent communication and customer service skills
• Coachable: Team-oriented, humble, high energy, with a willingness to learn 
• Integrity: Commitment to quality workmanship
• Organized: Keep work areas and company vehicle, clean, organized and well maintained. 
• Sales: Comfortable presenting solutions and educating customers on system upgrades
• Technical Expert: Strong diagnostic and problem-solving skills
• Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

Requirements

•   Valid Driver's License