Parts and E-Commerce Specialist

American Equipment LLC

Posted 2 months ago

Full Time

Farmington, New York

In Person

Smart Summary

Responsibilities

The specialist will provide hands-on support for parts teams, including customer interactions and managing inventory listings. They will also coordinate shipments and process point-of-sale transactions at the counter.

Qualifications

We are seeking a Parts and E-Commerce Specialist with experience in customer service and coordination. The ideal candidate is organized, customer-focused, and possesses strong attention to detail. Prior experience with equipment diagrams, online sales, or content creation is a plus.

Job Description

Work the way you want. With leadership that trusts you, benefits that benefit you, and teammates who pull together and get stuff done.

We help keep our communities running by supporting the people who build and maintain roads, developments, critical infrastructure, and homeowners alike!

We aim to hire people we can trust, give them room to work, back them with training, and reward them with strong compensation, benefits, and a focus on finding balance with life outside of work. As we continue to grow to meet the industry and community needs, we are adding to the team. You'll be an essential part of keeping multiple teams here running and going above and beyond for our customers!

What you'll Get to do

· Hands-on support of the parts teams with customer interactions, phone calls, email requests.

· Review inventory and determine items that should be sold off and research current values.

· Generate listings that include thorough descriptions, technical details, and quality images.

· Utilize e-commerce opportunities to help supply customers with the parts and services we can offer them.

· Complete point-of-sale transactions at counters in multiple groups as needed.

· Coordinate shipments and pickups for sold orders as needed.

About You

· You have experience in customer service, coordination, and being in a team.

· You’re organized, customer-focused, and service-driven with excellent customer service skills and a passion for helping people.

· You take pride in doing meaningful work, but don’t take yourself too seriously.

· You have great attention to detail, can work as part of a team, and can prioritize.

Even Better, But Not Required

· You have prior experience with equipment diagrams, online sales, or content creation.

· Experience with inventory management.

Typical Schedule Monday - Friday (potential for Saturday work during the spring to fall)

What's In It For You Workplace Culture & Management Style

· No micromanagement. Just clear expectations, trust, and backup when you need it.

· Open-door leadership from your manager to the owner.

· People who've got your back and won't let you fail.

· We don't take ourselves too seriously. You'll find room for a laugh, whether it's in the shop or at a company event.

· Company donations and support for causes employees care about.

Flexibility & Growth

· Schedule flexibility to support personal commitments when possible.

· Opportunities for growth across a wide range of equipment and customers.

· Support for ongoing training, education, certifications, and development.

Compensation & Benefits

· Yearly raises and bonuses for cost-of-living and merit.

· Competitive commission on equipment sales.

· 401K plan with discretionary matching contributions (typically 50-100% match up to 6%).

· 100% company-paid single medical plan (employee pays for dependents) with $50 per week contribution to HSA for high-deductible medical plan participants.

· Low-cost dental & vision insurance.

· $50,000 life insurance, AD&D, enhanced STD, and LTD fully covered by the company starting day one.

· Paid uniforms and annual tool and boot allowance.

Time Off & Leave

· Vacation for full-time employees:

o 1 week after 1 year

o 2 weeks after 2 years

o 3 weeks after 5 years

· 40 hours paid sick leave and 7 paid holidays.

Future Plans

· Facility expansion in 2026 to support our growth.

We are an equal-opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. We are committed to promoting diversity, equity, and inclusion within our workplace and creating an environment where all individuals feel valued, respected, and supported. We comply with all

applicable laws governing EEO and affirmative action, and we ensure that all employment decisions are made solely based on job-related qualifications and merit.

American Equipment LLC

American Equipment LLC is a family-owned and operated dealership, specializing in heavy equipment rental, service, and custom fabrication. While we focus on CAT equipment, our experienced team is equipped to rent and service machines from any manufacturer. In addition to our heavy equipment capabilities, we also offer a full lineup of outdoor power equipment from industry-leading brands like Massey Ferguson, Kioti, Ferris, Toro, and Cub Cadet. From tractors to zero-turn mowers, we’ve got the equipment you need—and we service all makes and models. At American Equipment, we’re committed to integrity, product expertise, and building long-term relationships by putting customer needs first in every part of our business.
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