Summary

The Leasing Coordinator position provides essential administrative and operational support to the Leasing and Mall Department, playing an integral role in facilitating leasing processes, managing day-to-day administrative tasks, and maintaining strong communication between tenants and management to ensure the seamless execution of leasing activities and overall efficiency of mall operations.  

Job Responsibilities and Duties include but are not limited to

• Coordinate and conduct property showings for prospective tenants.
• Serve as a point of contact for tenants, maintaining clear and consistent communication regarding operational matters and property updates.
• Address and resolve tenant concerns or complaints promptly and professionally, escalating complex issues to the Leasing Manager or Mall Department Manager as appropriate.
• Collaborate closely with the Mall Manager & Leasing Manager to support leasing initiatives and enhance overall tenant relations.
• Collect, monitor, and track rental payments, ensuring accuracy and timely follow-up on outstanding balances in coordination with the accounting team.
• Input, monitor, and analyze sales trends and tenant activity to support operational planning and decision-making.
• Record and track utility meter readings, ensuring accurate reporting and documentation in compliance with operational standards.
• Maintain accurate and up-to-date records of all leasing activities, tenant information, building requirements and related documentation.
• Perform general administrative duties including correspondence, filing, scheduling, data entry, and preparation of reports and leasing-related documents.
• Conduct regular property inspections to ensure the mall is clean, safe, and well-maintained in accordance with operational standards.
• Schedule and coordinate construction, maintenance, and repair projects, ensuring timelines and work are completed efficiently and with minimal disruption to Mall operations.
• Other duties and responsibilities as instructed or assigned.

Supervisory Responsibilities 

None.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma or equivalent preferred; one to three years administrative experience in leasing, property management, real estate, or a related administrative role preferred; prior experience working in a retail mall or commercial property environment is a plus; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof.

Language Skills

Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the warehouse section function.

Mathematical Skills

Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division. General knowledge of basic accounting a plus.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

A valid driver’s license is required for this position.

Other Skills and Abilities:

• Knowledgeable in use of computer software applications such as Microsoft Office Suite (Word, Excel, Outlook) used in the job function at an appropriate proficiency level.
• Strong interpersonal skills and communication skills with the ability to build and maintain positive relationships with tenants.
• Excellent organizational and time management skills, with the ability to handle multiple tasks and meet deadlines in a dynamic environment.
• High attention to detail and accuracy in record-keeping, data entry, and financial tracking.
• Proactive problem-solving ability and professional demeanor when handling tenant concerns.
• Ability to work both independently and collaboratively as part of a team.

Physical Demands of the Job

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and remain at a desk for up to 8 hours a day; able to walk the property for a period of up to 8 hours a day in various conditions; stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl.
• Frequent hand motion with answering and dialing phones and using a computer.
• The employee will also occasionally lift, push, pull, and/or carry 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Working Conditions

Work is conducted in a mall and office environment which is primarily indoors. However, work may include outdoor event support and property walkthroughs in varying conditions, which may include, but is not limited to, varying temperatures and noise. Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business.   

Pan Pacific Retail Management (Guam) Co., Ltd. is proud to be an equal opportunity employer. All employment decisions shall be made without regard to age, race, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.