General Technician

Callaway Gardens

Posted 2 months ago

Full Time

, Georgia

In Person

Smart Summary

Responsibilities

The General Technician performs preventive maintenance inspections on hotel rooms to ensure all fixtures and equipment are fully operational. They also respond to guest service calls and resolve maintenance issues to ensure a high-quality guest experience.

Qualifications

This General Technician role requires a minimum of one year of general maintenance experience and a high school diploma or equivalent. The ideal candidate will possess strong customer service skills, professionalism, and the ability to work well under pressure to resolve guest issues. Experience in a hotel or related field is considered helpful for this position.

Job Description

Preventive maintenance entails regularly scheduled inspection of each hotel room on a rotating basis to ensure everything is in working order. All items contained within the hotel room must be fully operational prior to check-in of a guest. Care must be taken to ensure the following is completed (list not comprehensive):

  1. All outlets are in working order
  2. All lighting fixtures have working bulbs
  3. Television and remote control are operational
  4. Toilet, faucet and shower fixtures are working and properly affixed to the wall
  5. Doors close freely and are not warped
  6. Furniture is secure and stable; drawers are on track

The hotel room must be safe, fully operationally and guest ready. A daily walk through of the designated areas and completion of a checklist will ensure items are completed.

In additional to providing preventive maintenance, the General Technician will attend to guest service calls in the event an item needs to be addressed in a guest room.

The General Technician is a highly visible position and has frequent guest interaction. Therefore, the General Tech must demonstrate professionalism at all times and have good customer service skills.

Experience in a hotel or related field helpful.

A minimum of one year experience in general maintenance required.

High school diploma or equivalent required. Must be able to work a flexible schedule to include weekends and holidays. Long hours sometimes required.

Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Must have a valid driver's license. Must be 21 years of age or older.

Callaway Gardens

Escape the everyday all year long. Callaway Resort & Gardens offers four seasons of adventure, relaxation, and fun in Mother Nature’s breathtaking landscape. Take in the vibrant blossoms of Spring on over 2,500 spectacular acres, filled with hiking and bike trails and world-class golf. Laze the Summer days away or try your hand at watersports on Robin Lake, featuring the world’s largest man-made white sand beach. Enjoy a Fall getaway with wildlife experiences, a relaxing day at the spa, or a quiet day fishing. And end the year with Christmas at Callaway, including Fantasy In Lights, a National Geographic-acclaimed light display. Come explore Callaway, and connect with the great outdoors.
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