Customer Account Representative

Company: Style Netbox
Location: Columbus, OH 
Salary: $30 – $33 per hour
Schedule: Monday to Friday, 8-hour shifts

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated and detail-oriented Customer Account Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, managing their accounts and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to manage multiple customer accounts efficiently

Responsibilities

• Manage and maintain customer accounts with accuracy and attention to detail
• Respond promptly to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions in a timely manner
• Process orders, forms, applications, and requests efficiently
• Collaborate with sales and finance teams to ensure customer satisfaction and account accuracy
• Update customer information and account records regularly

Qualifications

• Proven experience in a customer service or account management role
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency with CRM software and MS Office applications
• Ability to work independently and as part of a team
• High school diploma or equivalent; bachelor’s degree preferred

Benefits

• Competitive hourly wage ($30 – $33 per hour).
• Opportunities for career growth and skill development.
• Collaborative and creative work environment.
• Full-time position with a consistent Monday to Friday schedule.
• Chance to work with innovative brands and inspiring projects.