Work Schedule: Monday to Friday, 8:00am to 4:30pm

Pay: $21.50

Location: Torrance, CA. In-office for the first 30 days, with remote work options available thereafter.

DigiStream Investigations, a fast-growing national private investigation firm, seeks a clever Social Media Investigator to join our team in Los Angeles, CA. 

The Social Media Investigator will conduct desktop-based social media and background research as part of investigations into potentially fradulent Worker's Compensation & Liability claims. We are looking for individuals who pride themselves on their information-finding abilities on the internet and on social media in particular. 

Responsibilities:

- Complete well-written and in-depth reports on background and social media data findings within 3 business days of order

- Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period

- Track and maintain billing for services

- Work under deadlines and multitask

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Other duties may be added from time to time

Requirements:

- Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information

- Strong communication both orally and particularly in written form

- Must be able to type 40+ words per minute with accuracy

- Use work time effectively and efficiently and concentrates primary efforts on the most important priorities

- Marshal resources to get things done

- Use resources effectively and efficiently

- Recognize important information in cases and presents it in a useful manner

- Pick up on technical things quickly and can learn new skills and knowledge

- Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

Assessment of Performance:

1. Quality of Investigations

• Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.
• Report and client correspondence are professional, well-written and informative.
• Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.

1. Turnaround Time

• Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.

1. Ability to Work Under Minimal Supervision

• Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
• Must be able to prioritize “rush” cases in an appropriate manner.
• Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.