Summary / Objective

The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This is an early-career opportunity for someone who is dependable, detail-oriented, and motivated to build experience in IT operations within a fast-paced healthcare environment. Success in this role is less about deep technical expertise and more about reliability, follow-through, and attention to detail.

Essential Functions

Access & Account Management

• Process and track access requests across multiple client healthcare systems
• Coordinate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate tracking of access status, expirations, and dependencies
• Escalate delays that impact clinical operations

Microsoft 365 Administration

• Provision and deprovision users in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Support identity and access workflows across systems

End User Support

• Respond to support tickets and provide Level 1 troubleshooting
• Resolve login, access, and device-related issues
• Escalate complex or recurring issues with clear documentation

Onboarding, Offboarding & Hardware

• Support onboarding and offboarding for remote employees
• Configure, ship, and track laptops and end-user equipment
• Maintain accurate inventory and device lifecycle tracking
• Coordinate retrieval, wiping, and redeployment of returned devices
• Maintain and improve operational documentation and runbooks

Work Schedule & Location

• This position is on-site in Brentwood, Tennessee
• Standard schedule is Monday through Friday, 9:00 AM – 6:00 PM
• We are a 24x7x365 business and rotational after-hours support may be required

Your Traits & Characteristics

You are enabling nurses to deliver care when patients need it most. When systems or access break down, care is delayed. This role helps ensure those gaps do not happen.

This role is a great fit for someone who is reliable and consistent, detail-oriented with strong organizational habits, comfortable working within structured processes and repeatable workflows, and interested in building a career in IT operations. Candidates who take pride in staying organized, meeting commitments, and supporting others tend to do well here.

This role requires someone who can manage a high volume of requests with accuracy and consistency, communicate clearly and professionally with external teams, remain calm under pressure, prioritize effectively, and operate with a strong sense of ownership and self-motivation.

• Reliable and consistent; follows through and does not let things fall through the cracks
• Detail-oriented with strong organizational habits
• Comfortable working within structured processes and repeatable workflows
• Able to manage a high volume of requests with accuracy and consistency
• Clear and professional communicator, especially with external teams
• Calm under pressure and able to prioritize effectively
• Self-motivated with a strong sense of ownership
• Interested in building a career in IT operations