The Service Supervisor supports front‑end operations by overseeing daily customer service activities, ensuring efficient checkout performance, and maintaining company standards for service, accuracy, and professionalism. This role leads associates on the sales floor and front end while supporting store leadership.

• Supervise daily front‑end operations, including registers, customer service desk, and courtesy clerks
• Ensure fast, friendly, and accurate customer checkout experiences
• Monitor register activity, cash handling, and service desk transactions for accuracy
• Address customer questions, concerns, and service issues promptly and professionally
• Support execution of promotions, loyalty programs, and service initiatives
• Maintain front‑end cleanliness, organization, and operational readiness

• Train, coach, and support front‑end associates in service standards and procedures
• Assign breaks, lunches, and daily tasks to ensure proper coverage
• Monitor performance and provide real‑time feedback and guidance
• Enforce attendance, appearance, and behavior standards consistently
• Step in as front‑end lead in the absence of service management

• Ensure compliance with cash control, loss prevention, and accountability procedures
• Verify proper use of registers, SCOs, service desk systems, and equipment
• Assist with balancing tills, reporting discrepancies, and resolving issues
• Follow all company policies, labor guidelines, and safety procedures

• Promote a positive, welcoming environment for customers
• Lead by example in providing courteous, solutions‑focused service
• Support special customer needs, refunds, exchanges, and service recovery

• Previous retail or customer service experience preferred
• Supervisory or lead experience a plus
• Strong communication, organization, and problem‑solving skills
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods and assist with front‑end tasks

• Front‑end retail environment with continuous customer interaction
• Fast‑paced role requiring multitasking and attention to detail

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).  Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.