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Customer Service Leader - #933 - Loretto, TN

M

Majors Management Group

Posted 2 months ago

Full Time

Loretto, Pennsylvania

In Person

Smart Summary

Responsibilities

The Customer Service Leader is responsible for meeting customer service standards, managing cash control, and ensuring store cleanliness. They also assist the store manager with hiring, training, and motivating sales associates to increase store profitability.

Qualifications

This role requires strong customer service skills, the ability to motivate sales associates, and perform multiple tasks in a fast-paced environment. Candidates should be action-oriented, determined, and capable of working on their feet for extended periods. Prior customer service experience and the ability to read, understand, and speak English at an eighth-grade level are desired.

Job Description

Company: Majors Management 

Position Title: Customer Service Leader 

Reports to: Store Manager 

Job Type: Part or Full Time 

Location: Onsite 

PRIMARY RESPONSIBILITIES 

  • Meet company customer service standards.  
  • Follow company cash control policies and procedures.  
  •  Adhere to all laws and regulations regarding the sale of any government regulated products and services.  
  • Obey company and health department safety guidelines for food preparation.  
  • Detail cleaning of store interior and exterior according to company standards.  
  • Stock and rotate products including coolers and/or freezers.  
  • Complete training activities and meet minimum job performance standards.  
  • Follow the company's general rules of conduct and code of ethics.  
  • Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.  
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.  
  • Other duties as assigned.  

QUALIFICATIONS 

  • Time Management  
  • Action Oriented- not fearful of acting with minimum planning.  
  • Customer Focus- act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.  
  • Determination- seldom gives up before finishing, especially in the face of resistance or setbacks.  
  • Essential Functions- capable of working in a fast-paced environment that requires being on your feet for an extended period of time.  
  • Handle Hazardous Materials- 5%  

EDUCATION and/or EXPERIENCE 

  • Customer service experience desired  
  • Ability to perform multiple tasks at one time  
  • Read, understand, and speak English at an eighth-grade level  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.  

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Majors Management Group

Creating next-level success for a new generation of talent: Talent is what gets you started, but strategy is what launches you to stratospheric levels of success and makes you a major player in your field. At Majors Management Group, we specialize in harnessing the potential of social media to carve out a space for your personal or professional brand so you can reach the next level of success. Because without a clear identity and brand strategy that defines who you are as an artist, actor, musician, influencer, or another kind of creative, it’s impossible to grab the limelight and grow a loyal following. We also offer the full spectrum of entertainment management services that work in tandem with a targeted social media strategy, creating a tailored experience that touches on every aspect of launching a successful career in entertainment. Our services include: Talent management Artist development Social media marketing Brand management Brand marketing consulting Behind everything we do is a commitment to authenticity, since we believe that “doing you” is the best — and only — way to build lasting success in any industry.
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