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Help Desk Technician

H

HADLEY PRODUCTS LLC

Posted 2 months ago

Full Time

Grand Rapids, Michigan

In Person

Smart Summary

Responsibilities

The technician serves as the first point of contact for technical support, performing remote troubleshooting and assisting with user onboarding. They are responsible for documenting incidents, resolving technical issues, and escalating complex problems to the appropriate support level.

Qualifications

The Help Desk Technician will provide first-level technical support to users, assisting with onboarding/offboarding, troubleshooting, and resolving issues. This role requires proven customer support experience, a good understanding of computer systems and Microsoft Office, and excellent communication and documentation skills. The ideal candidate is self-driven, eager to learn, and can work efficiently with limited direction.

Job Description

   

POSITION TITLE:                                       IT Help Desk Technician

 REPORTING RELATIONSHIP:                IT Manager

 PAY STRUCTURE:                                    Salary

 PURPOSE OF THIS POSITION:              Provide excellent 1st level support for all users utilizing the tools and technologies available

 BACKGROUND PREFERRED:   

  • Proven experience with Customer support and interaction with different technology platforms and personal contact
  • Tech savvy with working knowledge of Microsoft Office products.
  • Good understanding of computer systems, mobile devices and other technology products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication and documentation skills
  • People-oriented and even-tempered 
  • Self-Driven and works efficiently with limited direction
  • Ambition for learning and expansion of skillset

DUTIES AND RESPONSIBILITIES:

  • Serve as the first point of contact for users seeking technical assistance over all platforms of communication.
  • Assist with new employee onboarding/offboarding, changes, and/or moves.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best course of action based on the issue and details provided by users.
  • Patiently instruct the user through the problem-solving process.
  • Escalate unresolved issues to the next level of appropriate support personnel.
  • Create accurate documentation on provided IT products or services.
  • Record detailed notes of incident communications and their resolutions.
  • Constant attention to continuous improvement ideas.
  • Travel approximately 15%

H

HADLEY PRODUCTS LLC

The Customer Is The Center Of All That We Do. As one of the largest global suppliers focused solely on underbody encapsulation systems, Corvac Composites enjoys a unique relationship with our customers. With decades of experience designing and manufacturing systems that protect the vehicle while providing sound and airflow control, we are looked to as product leaders in providing low weight, low-cost solutions to Toyota, Honda, Stellantis and Ford. Our core product line consists of wheel arch liners and under vehicle panels covering everything from the front bumper to rear bumper. We utilize plastics, textiles, and composites to provide our customers with parts from processes that are unique in the world. Customer success leading to enterprise growth - Corvac Composites is a great place to learn and grow. Corvac Composites is privately held. Locations include:  Auburn Hills, MI – Sales and R&D  Grand Rapids, MI – Headquarters, Engineering and Manufacturing  Greenfield, OH – Manufacturing  Morgantown, KY – Manufacturing  San Antonio, TX – Manufacturing  Global Customer Support Offices: Japan, Italy, Germany, China  Global Manufacturing: Bursa, Turkey
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