Service BDC Agent

Gary Crossley Ford

Posted 2 months ago

Full Time

Kansas City, Missouri

In Person

Smart Summary

Responsibilities

Act as the primary point of contact for service customers via phone, text, and email to schedule appointments. Collaborate with service advisors and technicians to ensure a seamless and high-quality customer experience.

Qualifications

We are seeking a Service Business Development Center (BDC) Agent with excellent communication and people skills to be the first point of contact for service customers. The ideal candidate will have a positive, team-oriented attitude, be comfortable with computers and CRM systems, and possess a drive to succeed in a fast-paced environment.

Job Description

Join a Winning Team with Unlimited Growth Potential

At Gary Crossley Ford, we don’t just sell and service vehicles—we dominate the automotive world one satisfied customer at a time. Our motto is World Domination, and that starts with building an unstoppable team. We’re looking for a Service Business Development Center (BDC) Agent who thrives in a fast-paced environment, loves connecting with people, and is ready to help us deliver five-star experiences to every guest.


What You’ll Do

  • Be the first point of contact for service customers via phone, text, and email.

  • Schedule service appointments and manage follow-up communication with professionalism and energy.

  • Build lasting relationships with customers to ensure loyalty and repeat business.

  • Collaborate with service advisors and technicians to create seamless customer experiences.

  • Contribute to our mission of World Domination by exceeding customer expectations daily.


What We’re Looking For

  • Excellent communication and people skills—you love talking to customers.

  • A positive, team-oriented attitude with a drive to succeed.

  • Comfort with computers, phones, and CRM systems.

  • Prior BDC, call center, or customer service experience is a plus, but not required.


What You’ll Get

  • Competitive pay + monthly bonus opportunities.

  • Career growth in a company where hard work and results are rewarded.

  • Full benefits package (health, dental, vision, 401k).

  • Paid training and ongoing professional development.

  • A fun, high-energy work environment where your contributions matter.


Why Gary Crossley Ford?

We’re more than a dealership, we’re a community built on integrity, teamwork, and an unstoppable drive for excellence. At Gary Crossley Ford, you’re not just taking a job, you’re launching a career in an environment that’s all about growth, innovation, and (of course) World Domination.


Apply today and become part of a winning team that’s redefining what it means to dominate in customer service.

Gary Crossley Ford

Gary Crossley Ford has been providing car shoppers in the Kansas City and Liberty, MO area with the supported and simplified car-buying experience they deserve. The Crossley Difference is a commitment to our customers that has helped us earn a range of awards over the years including the Ford 100 Club, The President’s Award, The Premier Club Award, and multiple Ford Triple Crown Awards. We are proud to have served thousands of customers in our community for more than 50 years!
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