Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. 

Summary:

The Help Desk Support Intern will provide hardware and software support.  The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment and peripherals, assisting in the evaluation of new desktop applications, installation of hardware, and deployment of new desktop hardware and software.

The position requires excellent customer service.  Troubleshooting and problem-solving skills with desktops, laptops, printers, and other network devices is a must.  In addition, the candidate must be able to work independently and as part of a team and communicate effectively.    This internship also provides valuable exposure to IT security practices, including security awareness, access management, and endpoint protection, offering the intern a well-rounded foundation in both support and security disciplines.

Essential functions:

• Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
• Help Desk Intern will be trained on or are currently knowledgeable in help desk functions, including:
  • Support Request systems and utilize them to track and update help desk tickets.
  • Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
  • Maintain and update corporate-wide IT end-user documentation.                
  • Gain exposure to IT security fundamentals, including user account management, access controls, and adherence to organizational security policies and best practices.

Additional responsibilities:

• Effectively assist as a technical resource with all general support and infrastructure problems and projects.
• Passionate about learning enterprise technology systems, processes and procedures.
• Assist the IT team in identifying and reporting potential security vulnerabilities, supporting endpoint security measures, and participating in security awareness initiatives.
• Interact with team members in developing new service programs and in efficiently providing services offered.
• Perform helpdesk duties including Call Center responsibilities & trouble ticket completion.

Qualifications and skills:

• Intermediate experience with Windows OS and Microsoft products required.
• Must have a strong drive to provide excellent customer service with an awareness of

prioritization of tasks, stakeholders, and time.

• Must have a good driving record and pass Columbia Association’s defensive driving course.

Education:

• High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level) 

Physical demands:

• Ability to stand for long periods of time
• Ability to bend, stoop, reach, and climb without any difficulty.
• Lifting up to 50 pounds
  
  

Licenses, Certificates, etc:

• Must have a Maryland driver's license, a good driving record
• Any CompTIA certification is a plus; CompTIA Security+ or CompTIA A+ is especially valued

Compensation and Benefit:

The pay range for this position is $16 per hour to $22.98 actual pay rate offered

will depend on the overall qualifications of the individual applicant for the

position and the amount budgeted for the role. CA offers a positive, fun work

environment and a generous   benefits package.  Part-time benefits include a

free Fit Play membership, Wellness  benefits w/Perks and some paid leave. Full-

time benefits  include medical, dental, vision, life insurance, 401(k), a free Fit

&Play membership, Wellness benefits w/perks and paid leave. 

Work environment:

• Ability to work in an office setting.
• Ability to drive to various facilities/locations to provide IT support. Personal vehicle access required.

Position may require extended hours including evenings and weekends.

Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.