E-COMMERCE ASSOCIATE
M
MATTEO LLC
M
E-COMMERCE ASSOCIATE
MATTEO LLC
Posted 2 months ago
Full Time
Los Angeles, California
In Person
Smart Summary
Responsibilities
The associate will manage in-store and online customer transactions, inventory, and shipping processes using platforms like Shopify and Gorgias. They are also responsible for maintaining store order, handling returns, and providing administrative support to other departments.
Qualifications
This role requires excellent customer service skills, strong organizational abilities, and attention to detail. Candidates should be comfortable with technology, including POS systems and CRM platforms like Shopify and Gorgias. The position involves both in-person and online customer interaction, inventory management, and supporting various operational tasks.
Job Description
Description
- Assist customers with purchases at Showroom and Outlet store locations.
- Finalize transactions with Shopify POS devices.
- Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
- Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
- Maintain a clean and orderly environment in the store and at their work station.
- Organize fabric swatches program to provide customers with the appropriate samples.
- Eager to work on site and actively engage with customers and other team members.
- Locate and ship store products for online orders.
- Conduct cycle counts and update inventory on our Shopify account as needed.
- Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
- Handle in-store and online returns and exchanges per company policy.
- Resolve shipping issues and discrepancies.
- Devise new processes or refine existing ones to optimize operations.
WORK HOURS: Sunday to Thursday from 9:30 AM to 6:00 PM
Requirements
- Must be comfortable in a customer-facing environment
- Excellent computer and IT skills
- Proper phone etiquette required
- Strong organizational skills and attention to detail required
- Must be a team player and willing to wear multiple hats
- Prior related-industry experience strongly preferred
- Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
- Knowledge of Spanish a plus
M
MATTEO LLC
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