Border Therapy Services, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team! Summary: The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies. Essential Duties and Responsibilities:

Complete daily general office and administrative duties
Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
Verify insurance benefits
Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.
Qualifications/Skills:

Basic computer skills including proficiency with Microsoft Office and Outlook.
High School Diploma or GED required
Two years of experience in a medical office, customer service, or other similar business setting preferred.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills with attention to detail and accuracy.
Ability to handle multiple tasks in a very busy environment.

Physical Demands:

The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Welcome to Alliance Physical Therapy Partners, where patient care meets compassion and innovation. We're not just a physical therapy company; we're a community of professionals dedicated to enhancing lives and fostering lasting relationships. We started with a vision of building an unrivaled network of elite physical therapy clinics, and while we've grown, our core mission hasn't changed. We believe in putting people first, and treating everyone — from patients to coworkers — with unwavering compassion and respect. Our unique approach sets us apart. We don't just treat symptoms; we listen, connect and provide personalized care that leads to the best outcomes. We value integrity and transparency, and we're committed to delivering world-class care to the communities we serve. But what truly makes us different? Our innovative mindset. We're constantly evolving, leveraging the strengths of our members to continuously improve our services and support our partners through every phase of change. Join us as we redefine physical therapy. Here at Alliance, we're more than a team, we're a family. And together, we're transforming lives, one patient at a time.

Border Therapy - Front Office Coordinator

Border Therapy - Front Office Coordinator

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