Supervisor Caesars Rewards Regional- Full Time (Harrah's Atlantic City)
Caesars Entertainment
Supervisor Caesars Rewards Regional- Full Time (Harrah's Atlantic City)
Caesars Entertainment
Posted 2 months ago
Full Time
Atlantic City, New Jersey
In Person
Smart Summary
Responsibilities
The supervisor is responsible for leading a team to deliver superior guest service while enforcing company policies and service standards. They will also manage employee performance, facilitate team meetings, and address service breakdowns to ensure guest satisfaction.
Qualifications
This role requires strong leadership and customer service skills, with the ability to motivate and develop a team. The ideal candidate will be a positive role model, adept at communicating company expectations, addressing performance issues, and ensuring guest satisfaction. Excellent communication, problem-solving, and employee development skills are essential for success in this position.
Job Description
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. $46,000.00
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment
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