Overview

The Field Service Technician diagnoses, repairs, and maintains complex mechanical and electrical systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

Responsibilities

• Diagnose and Repair:
  • Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
• Maintenance:
  • Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
• Technical Expertise:
  • Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
• Customer Service:
  • Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
• Training and Mentorship:
  • Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
• Documentation:
  • Maintain accurate records of service performed, parts used, and customer interactions.
• Compliance:
  • Ensure all work follows company policies, industry standards, and safety regulations.
• Inventory Management:
  • Manage inventory levels for parts and supplies, ensuring availability for service tasks.
• Emergency Response:
  • Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.

Qualifications

• Experience:
  • Minimum of 1 year of experience as a Field Service Technician with a proven track record of handling complex repairs and maintenance tasks.
• Education:
  • A high school diploma, equivalent, technical certification, or associate degree in a related field is preferred.
• Skills:
  • Strong mechanical and electrical aptitude, advanced problem-solving abilities, excellent customer service skills, and proficiency with diagnostic tools and software.
• Licenses/Certifications:
  • Relevant certifications in the field of low-voltage technology are highly desirable.
• Communication:
  • Excellent verbal and written communication skills.
• Physical Requirements:
  • Ability to lift heavy equipment, stand for long periods, and work in various environments (indoor, outdoor, confined spaces).

Company Overview

Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologies offers its employees the following benefits and leave programs. • Company Holidays • Elective Days • PTO • Medical/Dental/Vision Insurance • Life Insurance and AD&D • Short/Long‐term Disability • 401(k) Retirement Plan • Tuition Reimbursement • Leadership Development Training Vision Technologies is an equal opportunity employer: disability/veteran.