This position is location at Johnson City Family Medicine.

Job Summary 
     
The Patient Care Specialist supports clinical operations under the general supervision of the Nurse Manager in an ambulatory healthcare setting. This role requires a foundational understanding of nursing principles and practices. Responsibilities include assisting professional nurses with various aspects of patient care, administering injections, performing EKGs, collecting specimens, and supporting special procedures and general medical workups. The Patient Care Specialist also performs related non-professional nursing and clerical duties as needed to ensure efficient patient care delivery. 

Knowledge, Skills, and Abilities 

• Knowledge of accepted nursing and/or Certified Medical Assistant (CMA) standards, practices, and scope of care. 
• Knowledge of medical terminology. 
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements and guidelines, including patient confidentiality and data security standards. 
• Knowledge of applicable university, college, departmental, and clinical policies and procedures.
• Ability to effectively utilize electronic health record (EHR) systems to support daily clinical and administrative functions. 
• Ability to communicate clearly and professionally with patients, providers, supervisors, and colleagues, both orally and in writing. 
• Ability to communicate effectively via telephone with pharmacies, healthcare providers, and community agencies. 
• Ability to accurately assess and communicate patient needs and concerns to providers. 
• Ability to handle sensitive patient information with discretion and maintain strict confidentiality. 
• Ability to work collaboratively as part of a healthcare team. 
• Ability to maintain professionalism at all times and represent the clinic in a positive manner. 
• Ability to maintain quality control standards and ensure accuracy in all tasks. 
• Ability to remain calm, composed, and effective in emergency or high-pressure situations. 
• Strong attention to detail and organizational skills. 
• Ability to prioritize tasks and manage time effectively to meet workload demands. 

Required Qualifications 

• High school diploma 
• CMA/RMA (AAMA certification) OR LPN 
• Current CPR card

Compensation & Benefits 

• Salary: CMA/RMA- $21.52 per hour / LPN- $22.18 per hour
• Job Family: Medical Technical Assistant 2 (MR 4) Salary Schedules
• Benefits: https://www.etsu.edu/human-resources/benefits/.

Applications Instructions

• Non-exempt positions will be posted a minimum of five (5) calendar days. The closing is subject to change without notice to applicants.
• Employment is contingent upon a successful background check.
• Please attach the following documents to your application: Cover Letter, Resume and CMA/RMA Certificate OR LPN License.

ETSU is an Equal Opportunity Employer

University Overview (as needed) 

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement. 

Disclaimer Statement:

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.