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Sales Associate

O

Orangetheory - Franchise #0343

Posted 3 months ago

Full Time

Nashville, Tennessee

In Person

Smart Summary

Responsibilities

The Sales Associate is responsible for driving membership sales, managing leads, and overseeing daily studio operations. They must also provide excellent customer service, conduct studio tours, and maintain high standards of studio cleanliness.

Qualifications

We are looking for a charismatic Sales Associate with proven sales and customer service experience (1-3 years) to oversee sales processes, meet performance metrics, and provide excellent customer service. This role requires strong communication skills, the ability to achieve goals in a team, and a commitment to promoting memberships and engaging with clients both in and out of the studio.

Job Description

Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance
Orangetheory Fitness is a group fitness class that combines cardio and strength training, focusing on heart rate-based interval training to boost metabolism and burn calories. We are seeking a charismatic Sales Associate and attentive customer service specialist who has proven sales experience. You will be responsible for overseeing the sales processes and systems, meeting key performance metrics, performing all front desk systems and operations correctly and efficiently.
Responsibilities:
  • Offer and process seasonal promotions and campaigns. 
  • Promote sales of memberships, packages, and retail. 
  • Meet sales and studio goals. 
  • Participate in marketing measures such as in-studio and out of studio events. 
  • Manage leads and memberships through Orangetheory platforms. 
  • Communicate with leads including regular follow ups with inbound and outbound calls, emails, and possibly text messages. 
  • Conduct telephone inquiries/follow up calls/customer care calls. 
  • Lead Orangetheory Fitness studio tours with prospects and/or fitness program holders. 
  • Greet members and guests promptly, enthusiastically, with a smile to create a friendly positive entrance into the studio. 
  • Communicate effectively with members and potential members. 
  • Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
  • Maintain boutique studio excellence.
  • Make sure cleanliness of studio is up to business standards & expectations.
  • Uphold a professional brand image.
  • Take a minimum of two Orangetheory classes per week.
  • Ensure proper purchasing and billing transactions.
  • Check-in and class management.
  • Conduct follow up and follow through activities with all prospective clients.
  • Respond to member requests, inquiries and concerns.
  • Display excellence in the sales process.
  • Initiate New Member Journey process / Oversee the new member experience.
  • Work closely with Fitness Team to ensure that processes are completed.
  • Operate OTBeat systems and functionalities.
  • Stay current with learning on Orange University.
  • Attend and participate in all relevant Orangetheory training programs and community events.
  • Any other responsibilities requested by management/ownership.
Qualifications:
  • 1-3 years of sales / customer service experience 
  • Excellent written and oral communication skills 
  • Ability to achieve goals and work as a team
  • Ability to listen and serve members 
Orangetheory Fitness is an Industry Leader in Group Fitness Training. Our Nashville Franchise Group is expanding and holds locations in key areas of Nashville with opportunities to grow. 

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Orangetheory - Franchise #0343

Founded in 2010, Orangetheory is an ENERGIZING total-body fitness program that combines a dynamic blend of strength and cardio to build muscle, boost metabolism, and deliver lasting results that people can see and feel. Our fun and immersive group workouts, guided by triple-certified coaches, are designed to transform members from the inside out—physically, mentally, and socially. With over 200,000 workouts taken daily by more than a million members in over 1,500 studios across 25+ countries, Orangetheory fosters a supportive community for individuals of all fitness levels, along with dedicated teams committed to guiding them on their journey. Cutting-edge technology tracks both in-the-moment and long-term progress, helping members discover more about themselves as they work toward their goals and live longer, more vibrant lives. #MoreLife
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