Express Service Advisor - AN Ford Bellevue

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United Fidelity Bank

Posted 2 months ago

Full Time

Bellevue, Washington

In Person

Smart Summary

Responsibilities

The Service Advisor is responsible for greeting customers, determining vehicle needs through inspections, and managing the repair order process. They must also meet sales goals while ensuring an exceptional customer experience through proactive communication and follow-up.

Qualifications

We are looking for a Service Advisor with a high school diploma (or equivalent) and proven customer service skills. Prior sales experience is preferred, along with excellent communication, interpersonal, and organizational abilities. A valid driver's license and a willingness to learn new technology are also required.

Job Description

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty

 
What are the requirements for this job?

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

 
 
Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

Commission based role estimated between $3k - $14k a month

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
 

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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United Fidelity Bank

United Fidelity Bank is available to help with your personal, commercial and lending needs. Whether you are looking for a high yield checking account, savings account, certificate of deposit (CD), mortgage loan, or an ATM near you, United Fidelity Bank is ready to meet your financial needs! Business Banking Personal Banking Mortgage Lending Health Savings Account Commercial Lending Consumer Lending Access Anytime Ultimate Deposit Direct Ultimate Access Enjoy FREE, convenient banking. Your United Fidelity Bank account information is available 24 hours a day. Online Banking and Bill Pay Notifi Alerts Mobile Banking Surcharge-Free access to over 93,000 ATMs Allpoint Network® Money Pass® Alliance One™ Visit www.unitedfidelity.com or one of our local banking centers below: Evansville, IN Mount Vernon, IN Newburgh, IN Fort Branch, IN Fort Myers, FL Fort Walton Beach, FL Destin, FL Chicago, IL Denver, CO Aurora, CO Carmel, IN Shelbyville, IL St. Elmo, IL Herrick, IL Cowden, IL
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