Customer Service Representative
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SPARK INSURANCE GROUP INC
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Customer Service Representative
SPARK INSURANCE GROUP INC
Posted 2 months ago
Full Time
Joliet, Illinois
In Person
Smart Summary
Responsibilities
The representative will handle customer inquiries via phone, email, and in-person while maintaining accurate client records. They are also responsible for assisting with policy updates, payments, and scheduling appointments.
Qualifications
We are looking for a Customer Service Representative to ensure positive customer experiences. Key requirements include knowledge of insurance products, excellent customer service skills, and strong organizational abilities. A high school diploma/GED is required, while a Bachelor’s degree is preferred.
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
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SPARK INSURANCE GROUP INC
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